IT Consultant Audio Services 25 days ago

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Top employer awards Philippines 2023/–

Flexible hybrid work model

Global growth opportunities

Employee sharing plan

Health and wellbeing programs

Job summary

Henkel Asia Pacific Service Centre in the Philippines seeks an IT Consultant Audio Services to design, deliver, operate, and continuously improve global audio and collaboration services across meeting rooms, conferencing platforms, and event spaces.

You will lead standardization, act as the primary consultant to business stakeholders, coordinate with vendors, and drive lifecycle management and incident resolution.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Minimum of nine (9) years of relevant professional experience in Audio Visual (AV), Unified Communications (UC), Collaboration Technologies, IT Infrastructure, or related fields.
• Strong hands-on experience with enterprise audio and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, and meeting room solutions.
• Solid technical knowledge of audio systems, including Digital Signal Processors (DSPs), microphones, speakers, conferencing systems, and related technologies.
• Experience designing, implementing, maintaining, and continuously improving enterprise AV and collaboration solutions in a global environment.
• Strong understanding of ITIL Service Management processes and experience managing vendors, service providers, incidents, and complex technical escalations.
• Strong consulting, analytical, communication, and stakeholder management skills, with the ability to translate business requirements into sustainable technical solutions.
• Amenable to work on a mid-shift schedule (1:00 PM to 10:00 PM) PH time on a hybrid work set-up, with three (3) days in the office.

Responsibilities

• Manage and continuously improve global Audio Services, ensuring stable, secure, and high-quality delivery across regions.
• Design, implement, and maintain enterprise audio solutions for conferencing, meeting rooms, events, and collaboration tech.
• Define and maintain global standards, architectures, and best practices for audio and collaboration services.
• Act as the primary consultant for business stakeholders, gathering requirements and translating them into sustainable solutions.
• Coordinate with vendors and service providers to ensure contractual compliance and performance.
• Lead troubleshooting and resolution of complex audio service incidents, problems, and escalations.
• Drive technology lifecycle management, including upgrades, refresh programs, and adoption of new tech.
• Monitor service performance through KPIs, reporting, and continuous service improvement initiatives.

Skills

IT degree

9+ years AV/UC

Teams/Zoom/Cisco

DSP/Audio hardware

ITIL/Service Mgmt

Vendor management

Stakeholder mgmt

Hybrid work

Education

Bachelor’s Degree in IT or related field

Tools

Microsoft Teams Rooms

Zoom Rooms

Cisco Collaboration

Job description

About About this Position The IT Consultant Audio Services is responsible for the design, delivery, operation, and continuous improvement of global enterprise audio and collaboration services.

The role ensures reliable, secure, and user-centric audio solutions across meeting rooms, conferencing platforms, event spaces, and workplace collaboration technologies. Working closely with business stakeholders, vendors, and technical teams, the position drives service excellence, technology standardization, and innovation across the global audio services landscape. What

You’ll Do Manage and continuously improve global Audio Services, ensuring stable, secure, and high-quality service delivery across all regions.

Design, implement, and maintain enterprise audio solutions, including conferencing, meeting room, event, and collaboration technologies. Define and maintain global standards, architectures, and best practices for audio and collaboration services. Act as the primary consultant for business stakeholders, gathering requirements and translating them into sustainable technical solutions.

Coordinate with vendors, service providers, and support partners to ensure contractual compliance and service performance. Lead troubleshooting and resolution of complex audio service incidents, problems, and escalations. Drive technology lifecycle management, including upgrades, refresh programs, and adoption of new audio and collaboration technologies.

Monitor service performance through KPIs, reporting, and continuous service improvement initiatives. What Makes You a

• Good Fit Bachelor’s Degree in Information Technology, Computer Science, Engineering, or a related field Minimum of nine (9) years of relevant professional experience in Audio Visual (AV), Unified Communications (UC), Collaboration Technologies, IT Infrastructure, or related technology fields
• Strong hands-on experience with enterprise audio and collaboration technologies, including Microsoft Teams Rooms, Zoom Rooms, Cisco Collaboration, and meeting room solutions
• Solid technical knowledge of audio systems, including Digital Signal Processors (DSPs), microphones, speakers, conferencing systems, and related technologies Experience designing, implementing, maintaining, and continuously improving enterprise AV and collaboration solutions in a global environment Strong understanding of ITIL Service Management processes and experience managing vendors, service providers, incidents, and complex technical escalations
• Strong consulting, analytical, communication, and stakeholder management skills, with the ability to translate business requirements into sustainable technical solutions Amenable to work on a mid-shift schedule (1:00 PM to 10:00 PM) PH time on a hybrid work set-up, with three (3) days in the office

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great
• Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years! Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares HMO healthcare coverage plan Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us.

Become part of the team and bring your uniqueness to us!

We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.