Global Audio & Collaboration Solutions Consultant

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Flexible hours

Health and wellbeing programs

Employee share plan

Provident Fund

Group Life Insurance

HMO healthcare coverage

Job summary

Henkel Asia Pacific Service Centre is seeking an experienced IT Consultant Audio Services to design, deliver, operate, and continually improve global audio and collaboration services. You will ensure reliable, secure, user-centric audio solutions across meeting rooms and conferencing platforms, working with stakeholders, vendors, and technical teams.

The role requires 9+ years in AV/UC/Collaboration Tech, with hands-on experience in Microsoft Teams Rooms, Zoom Rooms, and Cisco Collaboration.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field.
• Nine or more years of professional experience in AV/UC/Collaboration Technologies/IT Infrastructure or related fields.
• Hands-on experience with enterprise audio and collaboration technologies (Teams Rooms, Zoom Rooms, Cisco).
• Strong knowledge of DSPs, microphones, speakers, conferencing systems and related tech.
• Experience designing, implementing and improving global AV solutions.
• Strong ITIL and vendor/service management experience.
• Excellent consulting, analytical, and stakeholder management skills.
• Willing to work a mid-shift PH time (1:00 PM–10:00 PM) on a hybrid setup.

Responsibilities

• Manage and improve global Audio Services delivering stable, secure, high-quality service.
• Design, implement, and maintain enterprise audio solutions (conferencing, meeting rooms, events).
• Define and maintain global standards, architectures, and best practices.
• Act as primary consultant for stakeholders, gathering requirements into technical solutions.
• Coordinate with vendors and partners to ensure contracts and performance.
• Lead troubleshooting and resolution of complex audio incidents and escalations.
• Drive lifecycle management, upgrades, and adoption of new audio tech.
• Monitor service performance via KPIs and continuous improvement initiatives.

Skills

AV/UC technologies

ITIL awareness

Stakeholder management

Vendor coordination

Enterprise audio systems

Global delivery

Microsoft Teams Rooms

Zoom Rooms

Cisco Collaboration

Education

Bachelor’s degree in IT/CS/Engineering

Tools

Microsoft Teams Rooms

Zoom Rooms

Cisco Collaboration

Meeting room solutions

Job description

Henkel Asia Pacific Service Centre is seeking an experienced IT Consultant Audio Services to design, deliver, operate, and continually improve global audio and collaboration services. You will ensure reliable, secure, user-centric audio solutions across meeting rooms and conferencing platforms, working with stakeholders, vendors, and technical teams.

The role requires 9+ years in AV/UC/Collaboration Tech, with hands-on experience in Microsoft Teams Rooms, Zoom Rooms, and Cisco Collaboration.