Call Center Representative (Retail Account) | W/ Sign-On Bonus (SOB) CDO SITE

Work Avenue and Business Solutions Incorporated; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cagayan de Oro is seeking a Customer Service Representative to join our Retail Account team. You will handle inbound and outbound calls, assist customers with product and order inquiries, process requests accurately, and maintain records while delivering courteous service.

Onsite role with shifting schedules, weekends, and holidays. Ideal candidates have at least a high school diploma, strong communication skills, basic computer and typing

Qualifications

• High School graduate required.
• No strict BPO experience needed.
• Good communication and interpersonal skills.
• Basic computer and typing skills.
• Willing to work onsite in Cagayan de Oro.
• Willing to work on shifting schedules, weekends and holidays.

Responsibilities

• Handle inbound and outbound customer calls
• Assist customers with product, order, and service inquiries
• Process customer requests and transactions accurately
• Resolve customer concerns professionally and efficiently
• Provide accurate information about products and services
• Document customer interactions and update records
• Follow company policies, procedures, and quality standards
• Maintain a positive and professional customer experience

Skills

Customer service

Communication skills

Typing

Basic computer skills

Willing to work onsite

Willing to work weekends/holidays

Education

High School Graduate (Old/New Curriculum)

Job description

We are looking for Customer Service Representatives to join our Retail Account team in Cagayan de Oro. The role involves assisting customers with product inquiries, orders, account concerns, and service requests while delivering excellent customer support through inbound and outbound calls.

Qualifications:

• High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)

• With or without BPO experience

• Good communication and interpersonal skills

• Basic computer and typing skills

• Customer-service oriented

• Willing to work onsite in Cagayan de Oro

• Willing to work on shifting schedules, weekends, and holidays

Key Responsibilities:

• Handle inbound and outbound customer calls

• Assist customers with product, order, and service inquiries

• Process customer requests and transactions accurately

• Resolve customer concerns professionally and efficiently

• Provide accurate information about products and services

• Document customer interactions and update records

• Follow company policies, procedures, and quality standards

• Maintain a positive and professional customer experience