German Bilingual Tech Support Agent for Global Regions

TASQ Staffing Solutions; San Juan; On-site; PHP 279,000 - 390,600; Full time

Job summary

A staffing solutions company is seeking a German Bilingual TSR in San Juan City, Philippines. The role involves providing customer support across various channels while troubleshooting and documenting customer interactions. Candidates should have at least 1-year experience in a call center, proficiency in Windows applications, and excellent critical thinking and conflict resolution skills.

Qualifications

• Knowledge of Windows applications; proficiency preferred.
• Critical thinking and conflict resolution skills are essential.
• Data entry speed of at least 40 words per minute required.
• Minimum 1-year experience in call center environment.
• Minimum 1-year experience in providing product technical support.

Responsibilities

• Handle incoming customer inquiries via multiple channels.
• Provide prompt responses to customer questions and issues.
• Perform initial diagnosis of customer issues and escalate as necessary.
• Document customer interactions accurately in the ticket management application.
• Strive to meet or exceed customer satisfaction and expectations.

Skills

Knowledge of Windows applications

Critical thinking skills

Listening skills

Conflict resolution

Data entry

Job description

A staffing solutions company is seeking a German Bilingual TSR in San Juan City, Philippines. The role involves providing customer support across various channels while troubleshooting and documenting customer interactions. Candidates should have at least 1-year experience in a call center, proficiency in Windows applications, and excellent critical thinking and conflict resolution skills.