German-Speaking Customer Support Advisor

Concentrix; Manila; On-site; PHP 335,000 - 469,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor to serve as the first point of contact for German-speaking customers in 2026. You will handle inquiries, troubleshoot issues, and document case information across multiple channels while adhering to process and policy guidelines.

Working within a fast-paced contact center, you will contribute to customer satisfaction by resolving Level 1 problems and escalating when necessary, with shift-based scheduling.

Qualifications

Responsibilities

• Initial contact for consumer conversations and issue resolution.

Job description

Concentrix is seeking a Customer Service Advisor to serve as the first point of contact for German-speaking customers in 2026. You will handle inquiries, troubleshoot issues, and document case information across multiple channels while adhering to process and policy guidelines.

Working within a fast-paced contact center, you will contribute to customer satisfaction by resolving Level 1 problems and escalating when necessary, with shift-based scheduling.