Customer Service Advisor - German 2026

Concentrix; Manila; Presencial; PHP 335.000 - 469.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Customer Service Advisor to serve as the first point of contact for German-speaking customers in 2026. You will handle inquiries, troubleshoot issues, and document case information across multiple channels while adhering to process and policy guidelines.

Working within a fast-paced contact center, you will contribute to customer satisfaction by resolving Level 1 problems and escalating when necessary, with shift-based scheduling.

Formación

Responsabilidades

• Initial contact for consumer conversations and issue resolution.

Descripción del empleo

Customer Service Advisor - German 2026

Job Description

The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.