German-speaking Customer Care & Data Specialist

Timeless Medical Systems; Cebu City; Vor Ort; PHP 469.000 - 603.000; Vollzeit

Zusammenfassung

Timeless Medical Systems in the Philippines is seeking a German-speaking Customer Care Specialist to maintain customer data integrity, manage essential documentation, and handle client inquiries with professional coordination across teams. The role requires 1–3 years in customer service or admin support, fluent English and German, and strong organizational skills.

Responsibilities include CRM data management, knowledge-base documentation, and supporting sustainment projects during Pacific-night

Qualifikationen

• German language proficiency required (written and spoken).
• 1–3 years in customer service or administrative support.
• Experience with CRM tools is a plus.
• Strong communication and organizational skills.

Aufgaben

• Maintain accurate records of customer interactions in the CRM system.
• Ensure up-to-date documentation of all interactions and follow-ups.
• Develop and maintain internal customer service documentation and FAQs.
• Serve as an administrative point of contact for sustainment projects.
• Address routine inquiries in a timely and professional manner.
• Engage confidently with clients even when information is limited.
• Escalate issues when needed and inform management.
• Collaborate with cross-functional teams to resolve complex concerns.
• Monitor and analyze administrative customer data for trends.
• Provide outstanding service to ensure a positive customer experience.
• Maintain product knowledge to guide interactions.

Kenntnisse

German language

English language

Customer service mindset

Time management

Documentation

Cross-functional collaboration

Active listening

Tools

Salesforce

Copper

HubSpot

Outlook

Teams

Excel

SharePoint

Word

PowerPoint

Jobbeschreibung

Timeless Medical Systems in the Philippines is seeking a German-speaking Customer Care Specialist to maintain customer data integrity, manage essential documentation, and handle client inquiries with professional coordination across teams. The role requires 1–3 years in customer service or admin support, fluent English and German, and strong organizational skills.

Responsibilities include CRM data management, knowledge-base documentation, and supporting sustainment projects during Pacific-night