German Bilingual CSR

WHR Global Consulting; Quezon City; On-site; PHP 892,800 - 1,116,000; Full time

Job summary

WHR Global Consulting in Quezon City is hiring a German bilingual CS Tech Rep for an on-site role. Visa sponsorship is available for qualified candidates, and relocation support is provided.

Non-native German speakers may also apply, with a strong background in customer service and a willingness to work in a European timezone schedule. Ideal candidates are fluent in German and English, skilled in customer satisfaction and problem-solving, and comfortable using various software tools.

Qualifications

• Fluent German and English communication skills.
• Strong background in customer service, customer support, or customer experience.
• Willing to work on-site in Quezon City following a European timezone schedule.
• Computer literate and comfortable using various software and tools.
• Open to German nationals currently residing in the Philippines.
• Company-sponsored work visa for qualified candidates.

Responsibilities

• Handle customer inquiries through various communication channels.
• Provide excellent customer service and ensure a positive customer experience.
• Resolve customer issues efficiently and accurately, including basic technical troubleshooting.
• Maintain professional, empathetic communication to build customer trust.
• Work collaboratively with internal teams to elevate and resolve concerns.
• Uphold service standards and follow company guidelines to ensure customer satisfaction.

Skills

German language

English communication

Customer service

Problem solving

Conflict resolution

On-site willingness

Computer literacy

Job description

Job Description

Insurance Health & Wellness

Life Insurance, HMO

Work Setup

On-site

Work Location

Quezon City (with relocation support)

Salary

80,000 - 100,000 (10-20% Night Shift Differential, Calamity Leave, Life Insurance & HMO)

About the Role

We are hiring a German Bilingual Customer Service and Technical Representative (CS Tech Rep) to join our on-site team in Quezon City. This role is open to German nationals currently based in the Philippines, and the company will fully shoulder the work visa. Non-native German speakers are also very welcome to apply.

Qualifications

• Open to German nationals currently residing in the Philippines
• Company-sponsored work visa for qualified candidates
• Fluent German and English communication skills
• Strong background in customer service, customer support, or customer experience
• Skills in customer satisfaction, problem-solving, and conflict resolution
• Previous experience in customer service or technical support (BPO or non-BPO) is a plus but not required
• Willing to work on-site in Quezon City following a European timezone schedule
• Computer literate and comfortable using various software and tools

Key Responsibilities

• Handle customer inquiries through various communication channels
• Provide excellent customer service and ensure a positive customer experience
• Resolve customer issues efficiently and accurately, including basic technical troubleshooting
• Maintain professional, empathetic communication to build customer trust
• Work collaboratively with internal teams to elevate and resolve concerns
• Uphold service standards and follow company guidelines to ensure customer satisfaction

Working Location

Quezon City, National Capital Region, Philippines