Customer Care Specialist (German Speaking)

Timeless Medical Systems; Cebu City; On-site; PHP 469,000 - 603,000; Full time

Job summary

Timeless Medical Systems in the Philippines is seeking a German-speaking Customer Care Specialist to maintain customer data integrity, manage essential documentation, and handle client inquiries with professional coordination across teams. The role requires 1–3 years in customer service or admin support, fluent English and German, and strong organizational skills.

Responsibilities include CRM data management, knowledge-base documentation, and supporting sustainment projects during Pacific-night

Qualifications

• German language proficiency required (written and spoken).
• 1–3 years in customer service or administrative support.
• Experience with CRM tools is a plus.
• Strong communication and organizational skills.

Responsibilities

• Maintain accurate records of customer interactions in the CRM system.
• Ensure up-to-date documentation of all interactions and follow-ups.
• Develop and maintain internal customer service documentation and FAQs.
• Serve as an administrative point of contact for sustainment projects.
• Address routine inquiries in a timely and professional manner.
• Engage confidently with clients even when information is limited.
• Escalate issues when needed and inform management.
• Collaborate with cross-functional teams to resolve complex concerns.
• Monitor and analyze administrative customer data for trends.
• Provide outstanding service to ensure a positive customer experience.
• Maintain product knowledge to guide interactions.

Skills

German language

English language

Customer service mindset

Time management

Documentation

Cross-functional collaboration

Active listening

Tools

Salesforce

Copper

HubSpot

Outlook

Teams

Excel

SharePoint

Word

PowerPoint

Job description

At Timeless Medical Systems®, we partner with leading healthcare organizations to enable them to improve nutritional outcomes for their patients through seamless integration of clinical expertise and intelligent technology. This includes software used to track and trace the handling and feeding of expressed human milk, donor human milk, and formula in healthcare facilities and human milk banks across around the world. To support continued growth, we are seeking a German speaking Customer Care Specialist.

Job Summary:

The Customer Care Specialistis responsible formaintaining the integrity of customer data, managing essential documentation, and ensuringtimely, professional handling of client inquiries and internal coordination. The incumbent dutieswill encompass Documentation and Data Management, Customer and Internal Support, andOperational Excellence. The ideal candidate is detail-oriented, highly organized, and passionateabout efficient administrative processes.

Job Duties:

• Maintain accurate records of customer interactions and activity in the CustomerRelationship Management (CRM) system.
• Ensure accurate and up-to-date documentation of all customer interactions andadministrative follow-ups.
• Develop and maintain internal customer service documentation, including knowledge base articles and FAQs, to support the team.
• Serve as an administrative point of contact for sustainment projects, providing support and facilitating customer calls as needed.
• Address routine customer inquiries and administrative concerns in a timely and professional manner.
• Confidently engage with clients, even when immediate information is limited.
• Proactive approach to client communication, fostering positive relationships and maintaining a high level of professionalism.
• De-escalate customers when possible, advise of potential escalations to the management team.
• Collaborate with cross-functional teams (e.g., Product, Technical Support) to coordinate and resolve complex customer concerns.
• Assist in monitoring and analyzing administrative customer data to identify trends in service issues and documentation gaps.
• Provide outstanding service to ensure an effective and positive customer experience.
• Maintain proficiency in the company's product knowledge to accurately guide administrative and basic support interactions.

Job Requirements:

• 1–3 years of experience in a customer service, customer experience, or administrativesupport role.
• Proficiency in Microsoft Office applications: Outlook, Teams, Excel, SharePoint, Word, and PowerPoint.
• Experience with CRM tools (e.g., Salesforce, Copper, HubSpot) is an asset.
• Excellent English and German communication skills, both written and spoken.
• Strong customer focus and commitment to client satisfaction.
• Excel at actively listening, taking comprehensive notes on any concerns, and ensuringthat all clients feel heard and supported.
• Demonstrated time management and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Collaborative and cooperative mindset; ability to work well with cross-functional partners.

Work Conditions:

• Potential for extended periods of sitting
• Operation of desktop computer and peripherals
• Monday to Friday, 10:00 PM to 7:00 AM (GMT+8), aligning with North Americanbusiness hours.