German Customer Care Associate ( Negotiable Salary + Pasig City)

J-K Network Services; Pasig; Sur place; PHP 279 000 - 446 000; Plein temps

Avantages offerts par ce poste

Performance Bonus

Health Insurance (HMO)

Résumé du poste

A leading outsourcing company is seeking a German Customer Care Associate to join their team in Pasig City. The role involves handling customer interactions through calls, emails, and chats, ensuring customer satisfaction through prompt and effective responses. Candidates must be Filipino nationals fluent in German and have at least two years of college education or vocational training. A customer service background is a plus. This position requires onsite work and offers a negotiable salary along with performance bonuses and health benefits.

Qualifications

• Filipino national can speak, read and write German language.
• At least two years of college required or completion of a vocational course.
• With customer service background is a plus but not required.
• Willing to work onsite.

Responsabilités

• Handle inbound/outbound calls, emails, chat, and data entry.
• Listen to customers’ questions and provide accurate responses.
• Update/send reports, translations, and assist in testing new processes.
• Resolve customer issues and ensure customer retention.
• Perform other related tasks as needed.

Connaissances

Fluent in German

Customer service experience

Formation

At least two years of college or completion of a vocational course

Description du poste

German Customer Care Associate ( Negotiable Salary + Pasig City)

Negotiable

Job Description

World’s provider of resources and connects customers harmoniously. For its years of proven history in the industry, they are well-known as the top outsourcing company.

Position: German Customer Care Associate

Schedule: Shifting

Work set-up: Work Onsite

Employee Recognition and Rewards

Performance Bonus, Incent>

Insurance Health & Wellness

HMO

Requirements

• Filipino national can speak, read and write German language
• At least two years of college required or completion of a vocational course or any related
• With customer service background is a plus but not required
• Willing to work onsite

Responsibilities

• Inbound and/or outbound phone calls, email, chat, letter, fax, mail and sample fulfillment, data entry, surveys, validation of orders, and social media
• Listen to customers’ questions and concerns and provide answers or responses
• Updating/sending reports, translations tasks, client correspondence, assist in the final testing of new surveys and processes, and some data analysis
• Responsible to facilitate, analyze and resolve any customer issues, provide product support and/or investigate questions or follow up to resolve those concerns in an accurate and timely manner to ensure customer retention and loyalty
• Perform other related tasks needed

Recruitment Process

• Resume Screening
• Initial Interview
• Final Interview and Language assessment with German Speakers
• Job Offer