German-Speaking Software Support & Success Specialist

AMCS Group; Manila; Hybrid; PHP 446,000 - 670,000; Full time

Benefits offered by this job

Health insurance for dependents

Hybrid work setup

Shuttle service

On-site food and coffee

Learning platform access

Leave allowances

Job summary

AMCS Group is seeking a German-speaking Customer Support Specialist in Manila to provide first-line assistance for our cloud-based software. The role focuses on handling incidents and requests from our customer base while ensuring quality standards.

You will document all relevant information in the CRM, perform root-cause analysis, and coordinate with global teams across the EMEA region in a mid-shift schedule. Excellent communication is essential.

Qualifications

• Fluent German, written and spoken, to support EMEA customers.
• Customer-facing experience is desirable but not required.
• Able to work independently and in a team.
• Strong communication and proactive questioning for accurate intake.
• Solid MS Office skills and basic cloud familiarity (Azure).
• Ability to manage multiple workstreams and stay organized.
• Good analytical thinking and customer-centric approach.

Responsibilities

• Provide first line support to AMCS customers for incidents and requests.
• Address and resolve incoming questions and incidents in a timely manner.
• Document end-user information in the CRM system.
• Perform root-cause analysis on recurring issues.
• Record, track, and document problem-solving steps.
• Test fixes and follow up to ensure resolution.

Skills

German language

Customer facing

Independent worker

Communication skills

Microsoft Office

Azure experience

Multiple workstreams

Analytical skills

Customer focus

Education

Bachelor’s degree in IT or related

Azure Fundamentals certification

ITIL Foundations certification

Tools

Azure portal

Application Insights

C++

HTML

Crystal Reports

ERP knowledge

Job description

AMCS Group is seeking a German-speaking Customer Support Specialist in Manila to provide first-line assistance for our cloud-based software. The role focuses on handling incidents and requests from our customer base while ensuring quality standards.

You will document all relevant information in the CRM, perform root-cause analysis, and coordinate with global teams across the EMEA region in a mid-shift schedule. Excellent communication is essential.