German Speaking CSR

Private Advertiser; Makati; On-site; PHP 290,000 - 469,000; Full time

Job summary

Private Advertiser in Makati is seeking a German Customer Service Representative fluent in German and proficient in English to assist German-speaking customers via multiple channels, delivering excellent service. You will resolve issues by researching solutions and providing accurate information, while keeping detailed records and following client guidelines.

Responsibilities include meeting targets for satisfaction and quality, collaborating with internal teams, and maintaining confidentiality

Qualifications

• Fluent in German with strong written and verbal communication.
• Proficient in English for internal coordination.
• Experience in customer service, call center or BPO is a plus.
• Excellent problem-solving and interpersonal skills.
• Customer-oriented, patient and detail-focused.
• Comfortable using computers and CRM tools.
• Willing to work shifting schedules, including nights, weekends, and holidays.

Responsibilities

• Handle customer inquiries via phone, email, chat, or other channels.
• Provide professional and timely assistance to German-speaking customers.
• Resolve issues by identifying needs, researching solutions, and giving accurate information.
• Maintain clear records of customer interactions in company systems.
• Follow procedures, service standards, and client guidelines.
• Escalate complex issues to the appropriate team.
• Collaborate with internal teams to ensure quick resolution.
• Meet targets for customer satisfaction, quality, productivity, and response time.
• Maintain confidentiality and comply with data protection requirements.

Skills

German fluency

English fluency

Customer service

Communication skills

Problem solving

Attention to detail

Adaptability

Shift work availability

Job description

About the role

We are looking for a customer-focused and detail-oriented German Customer Service Representative who is fluent in German and proficient in English. In this role, you will assist German-speaking customers by addressing inquiries, resolving concerns, providing accurate information, and delivering an exceptional customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a genuine passion for helping customers.

Key responsibilities

• Handle customer inquiries and concerns through phone, email, chat, or other communication channels.
• Provide professional and timely assistance to German-speaking customers.
• Resolve customer issues by identifying needs, researching solutions, and providing accurate information.
• Maintain clear and accurate records of customer interactions using company systems.
• Follow established procedures, service standards, and client-specific guidelines.
• Escalate complex issues to the appropriate team when necessary.
• Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.
• Meet performance targets related to customer satisfaction, quality, productivity, and response time.
• Maintain confidentiality and comply with company policies and data protection requirements.

About you

• Fluent in German, with strong verbal and written communication skills.
• Proficient in English for internal communication and business coordination.
• Previous experience in customer service, call center, or BPO operations is an advantage.
• Strong problem-solving, interpersonal, and communication skills.
• Customer-oriented, patient, adaptable, and detail-oriented.
• Comfortable using computers, digital tools, and customer management systems.
• Willing to work on shifting schedules, including night shifts, weekends, and holidays, depending on client requirements.