German CSR

SPi Global (now Straive); Naga; On-site; PHP 335,000 - 536,000; Full time

Job summary

SPi Global (now Straive) in the Philippines is seeking a German-English customer service specialist to handle inquiries via phone, email, and chat. You will provide accurate information and solutions, troubleshoot issues, and document interactions to improve service quality.

Successful candidates will have fluent German, strong English communication, and a positive, customer-focused attitude, with prior call center experience considered a plus.

Qualifications

• Fluent in German (written and spoken).
• Excellent English communication skills.
• Prior experience in a customer service or call center environment is a plus.
• Strong problem-solving skills and a positive attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in German and English.
• Provide accurate information and solutions to customer questions.
• Troubleshoot technical issues and guide customers through problem-solving steps.
• Maintain a high level of customer satisfaction by delivering a professional and friendly experience.
• Document customer interactions and feedback to help improve our services.

Skills

German language

English communication

Customer service

Problem-solving

Job description

Responsibilities

• Respond to customer inquiries via phone, email, and chat in both German and English
• Provide accurate information and solutions to customer questions and concerns
• Troubleshoot technical issues and guide customers through problem-solving steps
• Maintain a high level of customer satisfaction by delivering a professional and friendly experience
• Document customer interactions and feedback to help improve our services

Requirements

• Fluent in German (both written and spoken)
• Excellent English communication skills
• Prior experience in a customer service or call center environment is a plus
• Strong problem-solving skills and a positive attitude