German Speaker - CSR

Lean Solutions Group; Makati; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Multicultural work environment

Exposure to international clients

Growth opportunities

Job summary

Lean Solutions Group is seeking a German Customer Service Representative in the Philippines to assist German-speaking customers and ensure excellent service. You will handle inquiries through multiple channels, resolve issues, and maintain precise records while adhering to client guidelines and data protection standards.

The ideal candidate is fluent in German with strong communication skills, proficient in English, and comfortable using CRM systems.

Qualifications

• Fluent German with strong written and spoken skills.
• Proficient in English for internal coordination.
• Experience in customer service, call center, or BPO is an advantage.
• Strong problem-solving and interpersonal skills.
• Customer-oriented, patient and adaptable, detail-oriented.
• Comfortable using computers and digital tools, including CRM systems.

Responsibilities

• Handle German-speaking inquiries via phone, email, chat, or other channels.
• Provide professional and timely assistance to customers.
• Resolve issues by identifying needs and researching solutions.
• Maintain accurate records of customer interactions in company systems.
• Follow procedures, standards, and client-specific guidelines.
• Escalate complex issues to the appropriate team when necessary.
• Collaborate with internal teams to ensure swift resolution and satisfaction.
• Meet targets for customer satisfaction, quality, productivity, and response time.
• Maintain confidentiality and comply with data protection requirements.

Skills

German language

English language

Communication skills

Problem solving

Detail oriented

Tools

CRM systems

Job description

About the role

We are looking for a customer-focused and detail-oriented German Customer Service Representative who is fluent in German and proficient in English. In this role, you will assist German-speaking customers by addressing inquiries, resolving concerns, providing accurate information, and delivering an exceptional customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a genuine passion for helping customers.

Key responsibilities

• Handle customer inquiries and concerns through phone, email, chat, or other communication channels.
• Provide professional and timely assistance to German-speaking customers.
• Resolve customer issues by identifying needs, researching solutions, and providing accurate information.
• Maintain clear and accurate records of customer interactions using company systems.
• Follow established procedures, service standards, and client-specific guidelines.
• Escalate complex issues to the appropriate team when necessary.
• Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.
• Meet performance targets related to customer satisfaction, quality, productivity, and response time.
• Maintain confidentiality and comply with company policies and data protection requirements.

About you

• Fluent in German, with strong verbal and written communication skills.
• Proficient in English for internal communication and business coordination.
• Previous experience in customer service, call center, or BPO operations is an advantage.
• Strong problem-solving, interpersonal, and communication skills.
• Customer-oriented, patient, adaptable, and detail-oriented.
• Comfortable using computers, digital tools, and customer management systems.
• Willing to work on shifting schedules, including night shifts, weekends, and holidays, depending on client requirements.

About us

Lean Solutions Group (LSG) is a global outsourcing and technology company that partners with leading businesses to provide specialized talent, innovative solutions, and operational support. We connect talented professionals with opportunities to grow their careers while helping our clients scale their businesses and achieve operational excellence.

Benefits

• Competitive compensation package based on qualifications and experience.
• Opportunities for career growth and professional development.
• A collaborative, multicultural, and supportive work environment.
• Exposure to international clients and global business operations.
• The opportunity to be part of a growing organization with exciting career opportunities.