German-native Customer Service Representative

3o-BPO Incorporated; Manila; On-site; PHP 223,000 - 391,000; Full time

Job summary

3o-BPO Inc. is seeking a German-native Customer Service Representative to join our Manila-based team. You will assist customers via phone, email, and chat, resolve inquiries professionally, and provide feedback to improve products and services.

Collaboration with teammates will help solve challenging cases and maintain high service quality. The role requires fluency in German and English, excellent communication and problem-solving skills, and a willingness to work onsite in a dynamic,

Qualifications

• Fluent in German and English
• Excellent communication and problem-solving skills
• Customer service experience is an advantage
• Willing to work in a dynamic and fast-paced environment
• Willing to work onsite

Responsibilities

• Assist customers via phone, email, and chat.
• Resolve inquiries and concerns in a professional manner.
• Proactively provide feedback for product and service improvement.
• Solve challenging cases by collaborating with team members.
• Maintain high customer satisfaction and service quality.

Skills

German language

English language

Communication

Problem solving

Job description

3o-BPO Inc. is looking for a German-native Customer Service Representative.

Responsibilities:

• Assist customers via phone, email, and chat.

• Resolve inquiries and concerns in a professional manner.

• Proactively provide feedback for product and service improvement.

• Solve challenging cases by collaborating with team members.

• Maintain high customer satisfaction and service quality.

Qualifications:

• Fluent in German and English

• Excellent communication and problem-solving skills

• Customer service experience is an advantage

• Willing to work in a dynamic and fast-paced environment

• Willing to work onsite