German Speaking CSR

Lean Solutions Group; Makati; On-site; PHP 335,000 - 603,000; Full time

Job summary

Lean Solutions Group (LSG) is seeking a German Customer Service Representative fluent in German and proficient in English. In this role, you will assist German-speaking customers by addressing inquiries, resolving concerns, and delivering an exceptional customer experience.

The ideal candidate has strong communication skills, a problem-solving mindset, and a genuine passion for helping customers. You will handle inquiries across channels, maintain accurate records, and follow client guidelines

Qualifications

• Experience in customer service, call center, or BPO operations is advantageous.
• Strong communication and problem-solving skills are essential.
• Willing to work shifting schedules, including night shifts, weekends and holidays.

Responsibilities

• Handle customer inquiries and concerns through phone, email, chat, or other communication channels.
• Provide professional and timely assistance to German-speaking customers.
• Resolve customer issues by identifying needs, researching solutions, and providing accurate information.
• Maintain clear records of customer interactions using company systems.
• Follow established procedures, service standards, and client-specific guidelines.
• Escalate complex issues to the appropriate team when necessary.
• Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.
• Meet performance targets related to customer satisfaction, quality, productivity, and response time.
• Maintain confidentiality and comply with data protection requirements.

Skills

Fluent German

Excellent communication

Problem solving

Customer focus

Detail oriented

Team collaboration

Tools

CRM systems

Job description

Join Our Team at Lean Solutions Group (LSG)!

Lean Solutions Group (LSG) is a next-generation solutions provider combining AI-driven automation, industry expertise, and tech-powered talent. Built in the demanding Supply Chain sector, our model now supports 600+ clients across multiple industries, powered by 10,000+ employees in five countries. We help businesses achieve immediate efficiency, long-term resilience, and scalable growth by integrating intelligent technology, optimized processes, and high-performance teams.

At LSG, we believe in your talent and your potential. Join a multicultural, people-first environment where you can grow, sharpen your skills, and unlock new career opportunities. Here, every day brings fresh challenges, collaboration, and purpose.

Our Mission: Transform business challenges into lasting success through purpose-built teams, technology, and expertise.

Our Vision: A world where people, empowered by technology, turn any challenge into a catalyst for growth.

About the role

We are looking for a customer-focused and detail-oriented German Customer Service Representative who is fluent in German and proficient in English. In this role, you will assist German-speaking customers by addressing inquiries, resolving concerns, providing accurate information, and delivering an exceptional customer experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a genuine passion for helping customers.

Key responsibilities

• Handle customer inquiries and concerns through phone, email, chat, or other communication channels.
• Provide professional and timely assistance to German-speaking customers.
• Resolve customer issues by identifying needs, researching solutions, and providing accurate information.
• Maintain clear and accurate records of customer interactions using company systems.
• Follow established procedures, service standards, and client-specific guidelines.
• Escalate complex issues to the appropriate team when necessary.
• Collaborate with internal teams to ensure efficient issue resolution and customer satisfaction.
• Meet performance targets related to customer satisfaction, quality, productivity, and response time.
• Maintain confidentiality and comply with company policies and data protection requirements.

About you

• Fluent in German, with strong verbal and written communication skills.
• Proficient in English for internal communication and business coordination.
• Previous experience in customer service, call center, or BPO operations is an advantage.
• Strong problem-solving, interpersonal, and communication skills.
• Customer-oriented, patient, adaptable, and detail-oriented.
• Comfortable using computers, digital tools, and customer management systems.
• Willing to work on shifting schedules, including night shifts, weekends, and holidays, depending on client requirements.