German - Chat representative

A7 Recruitment; Cebu City; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Bonuses + language premium

Paid time off

Health & life insurance

Company benefits

Engagement activities

Work-life balance

Training & development

Job summary

A7 Recruitment is seeking a Non-Voice German Customer Support Representative to assist customers via chat and email in German. The ideal candidate has basic to intermediate German proficiency, especially in writing, and is comfortable using translation tools like Google Translate to respond accurately and professionally.

Responsibilities include handling inquiries, resolving basic technical and administrative concerns, and delivering clear, precise responses.

Qualifications

• Basic to intermediate German proficiency, particularly in written communication.
• Proficient in using Google Translate or other translation tools.
• Basic to intermediate spoken German is an advantage.
• Strong written and verbal communication skills.
• Good customer service and problem-solving skills.
• Strong attention to detail and ability to provide accurate responses.
• Willingness to learn new processes, products, and support tools.

Responsibilities

• Provide customer support via chat and email.
• Handle inquiries, resolving basic technical and administrative concerns.
• Provide clear, accurate, and professional responses.
• Use translation tools to understand and respond to German-language communications.
• Maintain high level of customer service.

Skills

German proficiency

Written communication

Customer service

Attention to detail

Problem-solving

Willingness to learn

Tools

Google Translate

Job description

We are looking for a Non-Voice German Customer Support Representative with Basic to Intermediate German proficiency, particularly in written communication, to provide customer support through chat and email.

The role involves handling customer inquiries, resolving basic technical and administrative concerns, and providing clear, accurate, and professional responses. The ideal candidate should be comfortable using Google Translate or other translation tools to understand and respond to German-language customer communications while maintaining excellent customer service.

Qualifications

• Basic to Intermediate German proficiency, particularly in written communication

• Proficient in using Google Translate or other translation tools

• Basic to Intermediate spoken German is an advantage

• Strong written and verbal communication skills

• Good customer service and problem-solving skills

• Strong attention to detail and ability to provide accurate responses

• Willingness to learn new processes, products, and support tools

Perks

• Competitive Salary + Bonuses + Language Premium

• Generous Paid Time Off

• Healthcare and Life Insurance Coverage from Day 1

• Above-Industry-Standard Company and Statutory Benefits

• Monthly and Quarterly Engagement Activities

• Work-Life Balance

• Training and Development Opportunities