German & Spanish Bilingual CSR — Hybrid (Taguig)

TASQ Staffing Solutions; Taguig; Hybrid; PHP 335.000 - 502.000; Vollzeit

Benefits dieser Stelle

HMO from Day 1

Training and learning development programs

Zusammenfassung

A staffing solutions company is seeking a German Bilingual Customer Support Representative for a hybrid role in Taguig. The position requires proficiency in German and English at B2-level or higher, along with a Bachelor's Degree. Applicants with at least one year of BPO experience are preferred, though candidates without prior experience are also encouraged to apply. Responsibilities include assisting customers via various communication channels and ensuring excellent service. Benefits include HMO from the start and professional development opportunities.

Qualifikationen

• Work experience in BPO preferred but not required.
• Must be proficient in German and English (B2-level or higher).
• Filipino citizens or valid work visa holders only.

Aufgaben

• Assist customers with their concerns over calls, chats, and emails.
• Provide solutions and clarify customer information.
• Build rapport and engage customers effectively.

Kenntnisse

Proficient in German

Proficient in English

Customer service skills

Ausbildung

Bachelor's Degree

Jobbeschreibung

About the job German Bilingual - CSR (Taguig) | Hybrid

About the job German Bilingual - Customer Support Representative (Taguig) | Hybrid

Work Setup: Hybrid (Taguig)

Shift: Shifting Schedule

Start Date: Nov-25

Qualifications:

Proficient in German and English in listening, reading, writing, and speaking (B2-level or higher)

Bachelor's Degree

Preferably with at least 1-year BPO experience/CSR Background

No BPO experience are welcome to apply

Applicants must be Filipino citizens, permanent visa holders, or at least with a valid work visa.

Why Apply?

HMO from Day 1, plus HMO Coverage for your dependents

Training and learning development programs

Qualifications:

Proficient in Spanish and English in listening, reading, writing, and speaking (B2-level or higher)

Open to Highschool Graduates (Old Curriculum) and College undergraduates

Preferably with at least 1-year BPO experience/CSR Background

No BPO experience are welcome to apply

Customer Service Representatives assist customers with their concerns, understanding their problems and

providing solutions through calls, chats, and/or emails (depending on the client's needs).

Responsible for servicing the needs and concerns of customers

Adhere to processes and policies implemented by the company and the client

Identify customers needs, clarify information, and provide the correct solutions

Build rapport and engage customers by going the extra mile

Ensure proper documentation and manage productivity

Understand set targets and take the necessary steps to ensure that they are met. If you're interested, kindly tell me your expected salary in order for me to know if it is within the range.