Bilingual Spanish Customer Care Specialist

Recruitify_HR; Pasig; On-site; Full time

Benefits offered by this job

Performance Bonus

Equity Incentive Plan

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A leading recruiting firm is seeking an experienced customer service representative in Pasig. This role requires providing exceptional support to Spanish-speaking clients and managing inquiries through various channels. Candidates should have 5-7 years of experience, possess strong communication skills, and be fluent in Spanish and English. Join a dynamic team that values customer satisfaction and teamwork. Attractive benefits such as a performance bonus and equity incentives are offered.

Qualifications

• Fluent in both Spanish and English.
• 5-7 years of experience in customer service.
• Ability to handle high call volumes.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service processes.
• Document interactions and maintain accurate customer records.

Skills

Fluent in Spanish

Excellent communication skills

Strong problem-solving abilities

Education

Bachelor’s degree in a relevant field

Job description

On-site - Pasig 5-10 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

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Description

• Provide exceptional customer service to Spanish-speaking clients.
• Manage customer inquiries via phone, email, and chat.
• Assist in resolving issues and ensuring customer satisfaction.
• Collaborate with team members to improve service processes.
• Document interactions and maintain accurate customer records.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 5-7 years of experience in a customer service role.
• Skills and Competencies: Fluent in Spanish and English, excellent communication skills.
• Qualities and Traits: Strong problem-solving abilities and a customer-focused mindset.
• Responsibilities and Duties: Ability to work in a fast-paced environment and handle high call volumes.
• Working Conditions: May require occasional overtime based on business needs.

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