General Manager

Baguio Burnham Suites; Tocmo; On-site; PHP 500,000 - 900,000; Full time

Job summary

Baguio Burnham Suites is seeking a hands-on General Manager to oversee daily operations in a hospitality setting in Tocmo, Benguet. You will drive service excellence, optimize performance, and mentor a diverse team to deliver memorable guest experiences.

The role requires a degree in business or hospitality, 2–5 years of managerial experience, strong leadership and communication skills, and a commitment to standards and guest satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, Management, or related field.
• 2–5 years of managerial experience, preferably in the hospitality industry.
• Strong leadership, decision-making, organisational, and communication skills.
• Excellent interpersonal skills and the ability to lead, motivate, and develop employees.
• A customer-service-oriented approach and strong commitment to guest satisfaction.
• Good understanding of company policies, labour laws, industry standards, and operational procedures.
• Excellent problem-solving, conflict-resolution, and crisis-management skills.
• Flexibility, initiative, and the ability to manage competing priorities effectively.

Responsibilities

• Oversee overall business operations and ensure smooth daily execution.
• Lead, motivate, and develop employees to deliver high standards of service.
• Develop and implement strategies to improve business performance, productivity, and profitability.
• Maintain high standards of guest satisfaction and service excellence.
• Manage multiple responsibilities, prioritise tasks, and make sound decisions under pressure.
• Apply company policies, labour laws, industry standards, and operational procedures.
• Resolve problems, conflicts, and operational issues, including crisis situations.
• Communicate effectively with employees, customers, and other stakeholders.
• Work proactively with minimal supervision while maintaining consistent operational standards.

Skills

Leadership

Decision making

Communication

People development

Customer service

Education

Bachelor’s degree in Business Administration or Hospitality Management

Job description

About the role

Lead and oversee day-to-day business operations in a hospitality environment, driving service excellence, operational efficiency, employee development, guest satisfaction, and sustainable business performance.

Key responsibilities

• Oversee overall business operations and ensure smooth daily execution.
• Lead, motivate, and develop employees to deliver high standards of service.
• Develop and implement strategies to improve business performance, productivity, and profitability.
• Maintain high standards of guest satisfaction and service excellence.
• Manage multiple responsibilities, prioritise tasks, and make sound decisions under pressure.
• Apply company policies, labour laws, industry standards, and operational procedures.
• Resolve problems, conflicts, and operational issues, including crisis situations.
• Communicate effectively with employees, customers, and other stakeholders.
• Work proactively with minimal supervision while maintaining consistent operational standards.

What we're looking for

• Bachelor’s degree in Business Administration, Hospitality Management, Management, or a related field.
• At least 2–5 years of relevant managerial experience, preferably in the hospitality industry.
• Strong leadership, decision-making, organisational, and communication skills.
• Excellent interpersonal skills and the ability to lead, motivate, and develop employees.
• A customer-service-oriented approach and strong commitment to guest satisfaction.
• Good understanding of company policies, labour laws, industry standards, and operational procedures.
• Excellent problem-solving, conflict-resolution, and crisis-management skills.
• Flexibility, initiative, and the ability to manage competing priorities effectively.