Assistant Operations Manager

Secret Paradise Resort; San Vicente; On-site; PHP 450,000 - 750,000; Full time

Job summary

Secret Paradise Resort in Palawan is looking for an Assistant Operations Manager to help the Operations Manager oversee daily resort operations, ensuring guest satisfaction and compliance with policies.

You will coordinate with department heads, monitor expenses and performance, and manage reservations via Cloudbeds PMS, while driving occupancy and revenue growth. Flexibility for weekends/holidays is required.

Qualifications

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Three to five years of hotel or resort operations experience, including supervisory or assistant management exposure.
• Proficiency in Cloudbeds PMS and OTA platforms, including reservation and inventory management.
• Knowledge of revenue management, labour cost control, manpower planning, and operational budgeting.
• Strong leadership, communication, organisational, and problem-solving skills.
• Knowledge of Front Office, Housekeeping, Food and Beverage, and basic financial controls.
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and operational reporting.
• Willingness to work flexible schedules, including weekends and holidays.

Responsibilities

• Oversee daily resort operations and coordinate with department heads to ensure smooth service delivery.
• Monitor facilities and presentation, identify issues and implement corrective actions.
• Supervise department supervisors and front-line staff, promoting teamwork and accountability.
• Assist with manpower planning, scheduling, and performance evaluations.
• Ensure excellent guest service and handle complaints professionally.
• Monitor guest feedback and implement service improvements to boost satisfaction.
• Track operating expenses, labour costs, inventory, budgets, cash handling, and compliance.
• Prepare daily/weekly/monthly operational reports for management.
• Manage reservations, room inventory, and availability through Cloudbeds PMS.
• Coordinate with Reservations and Sales teams and manage OTA platforms (Booking.com, Agoda, Expedia).
• Monitor occupancy, ADR, RevPAR, room revenue, and OTA commissions.
• Support promotional activities to maximise occupancy and revenue.
• Ensure compliance with health, safety, sanitation, and environmental standards.
• Conduct regular inspections of guest rooms, public areas, and facilities.
• Assist with emergency preparedness and incident reporting.

Job description

About the role

The Assistant Operations Manager supports the Operations Manager in overseeing the daily operations of the resort, maintaining exceptional guest satisfaction, efficient manpower utilisation, seamless coordination across departments, and compliance with service standards and resort policies. This role contributes to operational efficiency, cost control, revenue growth, and the achievement of broader business objectives.

Key responsibilities

• Oversee daily resort operations and coordinate with department heads and supervisors to ensure smooth and efficient service delivery.
• Monitor resort facilities, accommodations, public areas, and overall presentation, identifying operational issues and implementing corrective actions.
• Supervise department supervisors and frontline employees while promoting teamwork, accountability, and professional conduct.
• Assist with manpower planning, scheduling, allocation, overtime monitoring, staff coaching, orientation, and performance evaluations.
• Ensure excellent guest service throughout the guest journey and handle complaints, concerns, and special requests professionally.
• Monitor guest feedback and implement service improvements to strengthen guest satisfaction.
• Monitor operating expenses, labour costs, inventory, departmental budgets, cash handling, and compliance with financial procedures.
• Prepare daily, weekly, and monthly operational reports for management.
• Manage and monitor reservations, room inventory, and availability through Cloudbeds PMS.
• Coordinate with Reservations and Sales teams and manage OTA platforms, including Booking.com, Agoda, and Expedia.
• Monitor occupancy, ADR, RevPAR, room revenue, and OTA commissions.
• Support promotional activities and initiatives designed to maximise occupancy and revenue.
• Ensure compliance with health, safety, sanitation, and environmental standards.
• Conduct regular inspections of guest rooms, public areas, and resort facilities.
• Assist with emergency preparedness and incident reporting.

What we’re looking for

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Three to five years of hotel or resort operations experience, including at least one year in a supervisory or assistant management role.
• Proficiency in Cloudbeds PMS and OTA platforms, including reservation and inventory management.
• Knowledge of revenue management, labour cost control, manpower planning, and operational budgeting.
• Strong leadership, communication, organisational, and problem-solving skills.
• Knowledge of Front Office, Housekeeping, Food and Beverage, and basic financial controls.
• Proficiency in Microsoft Office, Google Workspace, spreadsheets, and operational reporting.
• Willingness to work flexible schedules, including weekends and holidays.