Assistant Resident Manager

COLOR GROUP, INC.; Metro Manila; On-site; PHP 500,000 - 900,000; Full time

Job summary

COLOR GROUP, INC. in the Philippines seeks an experienced assistant to the Resident Manager to oversee daily hotel operations. You will supervise staff, monitor guest satisfaction, and coordinate with departments to ensure service quality.

The role requires strong leadership, excellent customer service, and the ability to work under pressure, including weekends and holidays. A related bachelor's degree is preferred.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field preferred.
• Previous supervisory role in hotel operations is advantageous.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Supervise hotel staff and ensure proper performance of duties.
• Monitor guest satisfaction and handle guest complaints professionally.
• Coordinate with departments to maintain smooth hotel operations.
• Ensure compliance with hotel policies, safety standards, and service quality.
• Prepare operational reports and assist in monitoring staff performance.

Skills

Leadership

Communication

Problem-solving

Staff management

Operational focus

Customer service

Organizational skills

Interpersonal skills

Working under pressure

Honesty

Responsibility

Willingness to learn

Education

Bachelor's degree in Hospitality Management

Bachelor's degree in Tourism

Bachelor's degree in Business Administration

Job description

About the role

Assist the Resident Manager in overseeing daily hotel operations.

Key responsibilities

• Supervise hotel staff and ensure proper performance of their duties
• Monitor guest satisfaction and handle guest complaints professionally
• Coordinate with different departments to maintain smooth hotel operations
• Ensure compliance with hotel policies, safety standards, and service quality
• Prepare operational reports and assist in monitoring staff performance

About you

• Strong leadership, communication, and problem-solving skills
• Ability to manage staff and handle operational concerns
• Professional attitude and excellent customer service
• Willingness to work flexible schedules, including weekends and holidays
• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred
• Previous experience in hotel operations or a supervisory role is an advantage
• Good organizational and interpersonal skills
• Ability to work under pressure and make sound decisions
• Honest, responsible, and willing to learn