General Manager

Private Advertiser; Puerto Princesa; On-site; PHP 1,600,000 - 2,000,000; Full time

Job summary

Private Advertiser seeks an experienced Hotel General Manager to oversee all hotel operations, drive guest satisfaction, and ensure profitability. The role requires leading department heads, developing strategic plans, and maintaining service standards in a fast-paced environment.

The successful candidate will manage multiple departments, implement policies, and ensure compliance with labor laws and safety regulations while focusing on revenue growth and efficiency.

Qualifications

• Bachelor's degree in Hospitality Management or related field.
• 5+ years in hotel management roles, preferably as GM or senior operations executive.
• Strong knowledge of hotel operations, revenue management, budgeting and cost control.
• Proven leadership and ability to drive profitability and occupancy.

Responsibilities

• Oversee day-to-day operations across all hotel departments (Front Office, Housekeeping, F&B, Engineering, Sales & Marketing, Accounting, HR).
• Develop and implement business plans and strategies to meet revenue targets.
• Monitor financials, budgets, and expenses to optimize resource use.
• Ensure exceptional guest service and maintain high standards of safety and quality.
• Lead and motivate department heads to achieve objectives.
• Drive occupancy and revenue through strategic initiatives.

Skills

Leadership

Communication

Customer service

Team management

Decision-making

Problem-solving

Budgeting

Strategic planning

Cross-department coordination

Flexibility

Education

Bachelor's degree in Hospitality Management

Tools

PMS (Property Management System)

Job description

About the role

We are seeking an experienced, dynamic, and results-driven Hotel General Manager to oversee the overall operations of the hotel and ensure exceptional guest satisfaction, operational efficiency, and profitability. The successful candidate will lead and motivate department heads and employees, implement business strategies, maintain service standards, and ensure compliance with company policies and hospitality industry regulations.

Key responsibilities

• Oversee the day-to-day operations of all hotel departments, including Front Office, Housekeeping, Food and Beverage, Engineering, Sales and Marketing, Accounting, and Human Resources.


• Develop and implement business plans, operational strategies, and initiatives to achieve revenue targets and improve profitability.


• Monitor hotel performance, operating expenses, budgets, and financial reports to ensure efficient use of resources.


• Ensure exceptional guest service and maintain high standards of hospitality, cleanliness, safety, and service quality.


• Lead, supervise, and motivate department heads and employees to achieve operational and business objectives.


• Develop strategies to increase occupancy, room revenue, food and beverage sales, and other revenue-generating opportunities.


• Monitor guest feedback, online reviews, and customer satisfaction ratings, and implement corrective actions when necessary.


• Establish and enforce hotel policies, standard operating procedures, and service standards.


• Ensure compliance with applicable labor laws, health and safety regulations, sanitation requirements, and local government regulations.


• Oversee recruitment, training, performance evaluation, employee development, and succession planning in coordination with HR.

About you

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field.


• At least 5 years of experience in hotel management, preferably with previous experience as a Hotel General Manager, Resort Manager, or senior hotel operations executive.


• Strong knowledge of hotel operations, revenue management, budgeting, financial controls, and cost management.


• Proven leadership, team management, decision-making, and problem-solving skills.


• Excellent communication, interpersonal, negotiation, and customer service skills.


• Demonstrated ability to improve hotel profitability, occupancy, service quality, and overall operational performance.


• Knowledge of hotel management systems, property management systems (PMS), and relevant hospitality technology.


• Ability to manage multiple departments and work effectively in a fast-paced hospitality environment.


• Willingness to work flexible hours, including weekends and holidays, as required by hotel operations.