Restaurant Managers

Wildflour Bakery + Cafe Inc; Makati; Presencial; PHP 600.000 - 800.000; Jornada completa

Descripción de la vacante

Wildflour Bakery + Cafe Inc. in Makati is seeking a hands-on Restaurant Manager to oversee all aspects of daily operations, from opening to closing, inventory, and health and safety compliance.

You will recruit and train staff, schedule shifts, control food and beverage costs, and maintain high standards of cleanliness while delivering exceptional customer service. The role requires a proven track record in high-volume hospitality and strong leadership.

Formación

• Minimum 3-5 years' experience in restaurant management.
• Proven track record of managing high-volume operations.
• Strong leadership and team development skills.
• Excellent customer service and conflict resolution.
• Food safety and hygiene knowledge.
• Experience with POS systems and restaurant software.
• Financial acumen with budgeting and cost control.
• Excellent communication and interpersonal skills.
• Flexible work availability including evenings and holidays.
• Bakery/café operations knowledge is advantageous.

Responsabilidades

• Oversee all aspects of daily restaurant operations, including opening and closing procedures, inventory management, and adherence to health and safety standards
• Recruit, train, and supervise restaurant staff, fostering a culture of excellence and accountability
• Manage staffing schedules and ensure appropriate coverage during peak and off-peak periods
• Monitor and control food and beverage costs to ensure budgetary targets are met
• Maintain high standards of cleanliness and hygiene throughout the establishment
• Ensure consistent delivery of quality products and exceptional customer service at all times
• Handle customer complaints and concerns professionally, resolving issues promptly and effectively
• Implement and enforce company policies, procedures, and standard operating procedures
• Manage supplier relationships and coordinate with the kitchen team to ensure smooth operations
• Analyse sales data and work towards achieving revenue and profit targets
• Maintain compliance with local regulations and licensing requirements

Conocimientos

Restaurant leadership

Staff supervision

Customer service

Cost control

POS proficiency

Descripción del empleo

Key responsibilities

• Oversee all aspects of daily restaurant operations, including opening and closing procedures, inventory management, and adherence to health and safety standards

• Recruit, train, and supervise restaurant staff, fostering a culture of excellence and accountability

• Manage staffing schedules and ensure appropriate coverage during peak and off-peak periods

• Monitor and control food and beverage costs to ensure budgetary targets are met

• Maintain high standards of cleanliness and hygiene throughout the establishment

• Ensure consistent delivery of quality products and exceptional customer service at all times

• Handle customer complaints and concerns professionally, resolving issues promptly and effectively

• Implement and enforce company policies, procedures, and standard operating procedures

• Manage supplier relationships and coordinate with the kitchen team to ensure smooth operations

• Analyse sales data and work towards achieving revenue and profit targets

• Maintain compliance with local regulations and licensing requirements

What we're looking for

• Minimum 3-5 years' experience in restaurant management or a similar supervisory role in the hospitality industry

• Proven track record of successfully managing high-volume food and beverage operations

• Strong leadership skills with the ability to motivate and develop team members

• Excellent customer service orientation and ability to handle difficult situations with professionalism

• Sound knowledge of food safety and hygiene regulations

• Proficiency in point-of-sale (POS) systems and basic restaurant management software

• Strong financial acumen with experience in budgeting, cost control, and profit maximisation

• Excellent communication and interpersonal skills

• Ability to work flexibly, including evenings, weekends, and public holidays as required

• Problem-solving mindset with the ability to make quick decisions under pressure

• Knowledge of bakery and café operations is advantageous