Hotel Manager

1220 Pacific Grand Tower Corporation; Makati; Presencial; PHP 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

1220 Pacific Grand Tower Corporation in Makati seeks a Hotel Manager to lead daily hotel operations, ensuring guest satisfaction and consistent standards.

The role involves supervising staff, managing room revenue, addressing guest concerns, and supporting profitability through cost control and strategic initiatives.

Formación

• Minimum Bachelor's degree in hospitality or related field.
• At least 3 years in hotel operations with supervisory experience.
• Knowledge of Front Office, Housekeeping, Reservations and OTA platforms.

Responsabilidades

• Oversee daily hotel operations across Front Office, Housekeeping, Reservations and guest services.
• Supervise hotel staff, coordinate tasks, and monitor performance and grooming.
• Monitor room availability, rates, OTA bookings and PMS updates before check-in.
• Maintain high guest service quality and handle inquiries and service recovery.
• Support revenue targets and monitor expenses to ensure profitability.
• Assist in sales and marketing efforts with OTA partners and promotions.
• Coordinate maintenance, CAPEX projects, and coordinate with suppliers.
• Manage commercial units leasing support and coordination with tenants where applicable.

Conocimientos

Leadership

Communication

Organizational skills

Problem-solving

Educación

Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field

Descripción del empleo

The Hotel Manager will oversee the overall day-to-day operations of the hotel, ensuring efficient property management, excellent guest service, and consistent operational standards. This role is responsible for supervising hotel personnel, monitoring room occupancy and revenue, managing operating expenses, addressing guest concerns, and supporting the property's overall profitability.

The ideal candidate is an experienced hotel professional with strong leadership skills, operational knowledge, and the ability to manage a small team while remaining actively involved in daily hotel activities.

Key Responsibilities

1. Hotel Operations

• Oversee daily hotel operations, including Front Office, Housekeeping, reservations, and guest services.

• Supervise and coordinate hotel personnel to ensure efficient daily operations.

• Monitor room availability, reservations, room rates, and online travel agency (OTA) bookings.

• Conduct regular room and property inspections to maintain cleanliness, readiness, and service standards.

• Ensure rooms are properly inspected and updated in the Property Management System (PMS) before check-in.

• Ensure compliance with company policies, procedures, and hotel standards.

2. Guest Experience and Customer Service

• Maintain an active presence in hotel operations and ensure quality guest service.

• Handle guest inquiries, requests, complaints, and service recovery concerns professionally.

• Monitor and respond to online reviews, social media feedback, and OTA ratings.

• Identify recurring guest concerns and implement corrective actions to improve satisfaction.

3. Team Leadership and Management

• Supervise, coach, and guide hotel employees in their daily responsibilities.

• Conduct daily team briefings and delegate operational tasks.

• Monitor employee performance, attendance, grooming, and compliance with company policies.

• Provide on-the-job training and promote teamwork, accountability, and service excellence.

4. Financial and Revenue Management

• Monitor daily sales, room revenue, operating expenses, and other income sources.

• Assist in achieving hotel revenue and profitability targets.

• Monitor operational expenses and ensure expenditures are within approved budgets.

• Review discounts, room rates, and other revenue-related transactions.

• Identify opportunities to improve operational efficiency, control costs, and increase revenue.

5. Sales and Marketing Support

• Coordinate with OTA partners regarding room rates, promotions, bookings, and payment concerns.

• Recommend and implement promotional activities, local partnerships, and marketing initiatives to increase bookings.

• Maintain the hotel's social media presence and assist in handling online inquiries.

• Support the implementation of company sales and marketing strategies.

6. Property and Maintenance Management

• Monitor the condition of guest rooms, common areas, facilities, and equipment.

• Coordinate maintenance requests, repairs, and preventive maintenance activities.

• Assist in implementing approved property improvement and capital expenditure (CAPEX) projects.

• Coordinate with suppliers, contractors, and service providers as needed.

7. Commercial Leasing Support

• Assist in managing commercial units within the property, when applicable.

• Prepare basic leasing proposals and coordinate property inspections with prospective clients.

• Assist with negotiations, documentation, contract coordination, and tenant requirements.

• Maintain good relationships with commercial tenants and address their concerns.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel and Restaurant Management, Business Administration, or a related field.

• At least 3 years of relevant experience in hotel operations, preferably with supervisory or managerial responsibilities.

• Knowledge and experience in Front Office, Housekeeping, reservations, and general hotel operations.

• Strong leadership, communication, organizational, and problem-solving skills.

• Basic knowledge of hotel revenue management, budgeting, cost control, and profit and loss (P&L).

• Familiarity with Property Management Systems (PMS) and OTA platforms is an advantage.

• Customer-service oriented with strong attention to detail.

• Ability to work independently, manage priorities, and make sound operational decisions.

• Willingness to be hands‑on and directly involved in daily hotel operations.

• Experience in commercial leasing or property management is an advantage.