Hotel General Manager

AscentPro; Bulakan; On-site; PHP 1,339,000 - 2,009,000; Full time

Benefits offered by this job

HMO upon regularization

13th month pay

Performance-based bonus or incentive

Job summary

AscentPro seeks a General Manager to oversee daily hotel operations, ensuring guests enjoy an outstanding experience. You will manage guest relations, front desk, housekeeping, maintenance, and revenue management.

Reporting to the owner, you’ll provide strategic direction, develop teams, optimize occupancy and rates, control costs, and drive growth while upholding brand standards.

Qualifications

• 3 to 5 years experience in hotel management, operations, and leadership.

Responsibilities

• Oversee the entire hotel operation and commercial interests.
• Promote a positive environment through participative management techniques to maintain productivity.
• Prepare the rolling strategic plan in line with the overall Hotels strategic plan.
• Overall financial management including budgets, KPIs, reporting, and capital expenditure for cost control and profitability.
• Monitor actual sales of rooms and outlets, conduct audits, and bank reconciliations.
• Drive revenue management with regular meetings and control over group, corporate, and inbound rates.
• Achieve continued revenue growth through innovation in services, products, sales and marketing initiatives.
• Submit a full 12-month sales and marketing plan annually.
• Drive sales ensuring team adherence to strategy and attend sales calls.

Job description

Experience: 3 to 5 years experience in hotel management, operations, and leadership.

• HMO upon regularization
• 13th month pay
• Performance-based bonus or incentive

Job Description:

The General Manager is in charge of all daily hotel operations to guarantee that guests enjoy an outstanding experience. Responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance,revenue management, expense management, team building, and employee development. This position requiresa flexible and dynamic problem solver with exceptional leadership abilities who can empower staff to give superiorcustomer service to hotel guests, associates, and visitors. They act as brand ambassadors, providing leadershipand strategic direction to all departments of the hotel

Job Responsibilities and Duties:

• Responsible for overseeing the entire hotel operation and commercial interests.
• Promote a positive environment through participative management techniques to maintain productivity levels.
• Prepare the rolling strategic plan in line with the overall Hotels strategic plan.
• Overall financial management of the entire business operations. This will include the preparation of budgets, key performance indicators, financial reporting, and capital expenditure to ensure effective cost control and profitability.
• Monitor actual sales of rooms and outlets, conduct audits of financial position of the company, and conduct bank reconciliation.
• Drive the revenue management of the hotel, ensuring daily, weekly, and monthly revenue meetings are taking place. Have full control over all revenue management decision including group, corporate and inbound rates.
• Achieve continued revenue growth through innovation in services, product offerings and sales and marketing initiatives.
• Submit a full 12-month sales and marketing plan every year.
• Drive sales ensuring that sales team members are adhering to the sales and marketing strategy
• Attend at least 10 sales calls a week.
• Provide effective leadership, management, training, motivation and development of all team members in your reporting line.
• Maintaining good relationships with all stakeholders, including suppliers.
• Oversee the Building Management function and manage business working relationships.
• Ensure compliance with legislation and regulatory requirements and company policies.
• Manage the Human Resources function of the business.
• To attend all relevant Hotel department meetings.
• Ensure all resource use is minimized where possible such as electricity, water, and stocks.
• Prepare team rosters in advance based on business.
• Oversee the Building Management and maintenance function.
• To attend all relevant hotel department meetings.Forecast, monitor, and control wage costs.
• Monitor and record all breakages and wastage and associated costs.
• Prepare team rosters in advance based on business.
• JOB TITLE: GENERAL MANAGER
• DEPARTMENT: MANAGEMENT
• REPORTS TO: OWNER
• APPROVING AUTHORITIES: OWNER
• Ensure that occupancy, room rates and revenues for the Hotel are continuously maximized and that the Hotel ranks, at a minimum within the top-performing hotels among its direct competitor set.
• Be flexible to assist with other duties and projects as directed.
• Ensure consistent high standards of food preparation, presentation and quality are maintained in the hotel restaurants.
• Ensure the quality of the food and service offering is commensurate with the agreed standard. Conducts monthly inspections of all Hotel facilities and Rooms Division areas to ensure consistency.
• Ensure food safety systems are robust through compliance with standards.
• To ensure all displays are creatively presented and to maintain tidiness of all areas of the hotel pertaining to the food and beverage outlets /restaurants.
• Attend department briefing meetings when appropriate.