Customer Service Pro: Flexible, Full-Time Growth Path

StaffSmart Outsourcing; Quezon City; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

On-the-job training program

Competitive salary

Career progression opportunities

Health and wellness initiatives

Ongoing professional development

Supportive team environment

Employee recognition schemes

Flexible scheduling options

Job summary

StaffSmart Outsourcing is hiring Customer Service Representatives to join our Quezon City team at UP Technohub. This full-time role is suitable for those new to the BPO industry, as we provide comprehensive training and ongoing support.

As a CSR you will handle customer inquiries by phone, deliver accurate responses, document interactions, and follow established procedures. We value communication, empathy, problem-solving, and teamwork, with clear opportunities for progression.

Qualifications

• High school diploma or equivalent required.
• Strong written and verbal communication skills.
• Excellent listening and comprehension abilities.
• Patience and empathy when dealing with diverse customer personalities.
• Problem-solving mindset with the ability to think critically.
• Proficiency in using computer systems, keyboards, and basic software applications.
• Willingness to learn and adapt to new systems, processes, and procedures.
• Ability to work flexibly, including potential shifts outside standard business hours.
• Positive attitude, reliability, and commitment to quality service standards.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Resolve customer issues efficiently whilst maintaining a positive and courteous demeanour.
• Process customer transactions, orders, and requests in accordance with established procedures.
• Documenting all customer interactions in the company's systems with accuracy and attention to detail.
• Following company policies, quality standards, and brand guidelines in all customer communications.
• Identifying opportunities to enhance customer satisfaction and contributing ideas for service improvement.
• Collaborating with team members and supervisors to meet departmental targets and objectives.
• Maintaining confidentiality and handling sensitive customer information with integrity.

Skills

Communication skills

Listening skills

Empathy

Problem solving

Computer proficiency

Willingness to learn

Flexibility

Positive attitude

Education

High school diploma

Job description

StaffSmart Outsourcing is hiring Customer Service Representatives to join our Quezon City team at UP Technohub. This full-time role is suitable for those new to the BPO industry, as we provide comprehensive training and ongoing support.

As a CSR you will handle customer inquiries by phone, deliver accurate responses, document interactions, and follow established procedures. We value communication, empathy, problem-solving, and teamwork, with clear opportunities for progression.