Remote CSR: Start Your Customer Service Career

StaffSmart Outsourcing; Quezon City; On-site; PHP 268,000 - 335,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary package

Health and wellness benefits

Career advancement opportunities

Flexible scheduling

Employee support programs

Team-building activities

Ongoing skills development

Job summary

StaffSmart Outsourcing is hiring a Customer Service Representative (CSR) for a full-time role based in Quezon City. The program welcomes individuals with no prior BPO experience and offers comprehensive training and ongoing support to help you start a rewarding career in customer service.

You will handle inquiries via phone, email, chat, and more. We provide a comprehensive benefits package, competitive salary, health coverage, and opportunities for career growth, with a focus on team

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication in English.
• Strong listening skills and empathy for customer needs.
• Basic computer literacy and quick to learn new systems.
• Professional attitude with a customer-first mindset.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat, or other channels.
• Provide accurate, timely, and professional responses to customer questions and concerns.
• Process customer requests, transactions, and complaints per company guidelines.
• Maintain detailed, accurate records of all customer interactions.
• Follow up to ensure issues are resolved satisfactorily.

Skills

English communication

Listening skills

Computer literacy

Customer-first mindset

Reliability & punctuality

Problem solving

Independent worker

Team collaboration

Shift flexibility

Education

High school diploma or equivalent

College degree or further education (a plus)

Job description

StaffSmart Outsourcing is hiring a Customer Service Representative (CSR) for a full-time role based in Quezon City. The program welcomes individuals with no prior BPO experience and offers comprehensive training and ongoing support to help you start a rewarding career in customer service.

You will handle inquiries via phone, email, chat, and more. We provide a comprehensive benefits package, competitive salary, health coverage, and opportunities for career growth, with a focus on team