Fulfillment Officer (Ecommerce)

Enable PH; Mandaluyong; On-site; PHP 420,000 - 600,000; Full time

Job summary

Enable PH in Mandaluyong City seeks an Operations Officer to lead the end-to-end fulfillment process, ensuring accurate and timely order processing and exceptional customer satisfaction.

The ideal candidate will have 4–5 years in e-commerce fulfillment, 2–3 years of leadership, and proficiency with Lazada, Shopee, and TikTok Shop Seller Centers, SAP, and ERPs. This on-site role requires strong leadership and keen attention to detail.

Qualifications

• 4–5 years in e-commerce fulfillment or similar role in retail
• 2–3 years of leadership experience managing 5+ team members
• Proficiency in Lazada, Shopee, and TikTok Shop Seller Centers
• Familiarity with SAP and ERP systems
• Strong communication skills to interact with customers
• Bachelor’s degree in any field
• Strong attention to detail and analytical mindset
• On-site work 6 days a week in Mandaluyong City

Responsibilities

• Oversee the accurate and efficient processing of orders across Lazada, Shopee, TikTok Shop Seller Center, and Shopify
• Maintain high account health on seller platforms, providing reports and insights as needed
• Oversee internal orders (stock transfers between branches) and B2B internal sales channels
• Identify and implement process improvements to streamline fulfillment (fraud flagging, error reduction, efficiency)
• Supervise and monitor returns, refunds, and claims with timely evidence and proper dispute reflections
• Collaborate with cross-functional teams to ensure smooth fulfillment of B2B orders
• Coordinate internal departments to ensure timely dispatch and meet shipping deadlines
• Oversee quality checks to ensure picks match the list and meet standards
• Address and resolve customer complaints and platform disputes promptly
• Perform other duties to support fulfillment operations

Skills

E-commerce fulfilment

Leadership

Customer communication

Attention to detail

Education

Bachelor's degree

Tools

Lazada Seller Center

Shopee Seller Center

TikTok Shop Seller Center

SAP

ERP systems

Job description

JOB SUMMARY:

The Operations Officer will lead the entire fulfillment process, ensuring orders are accurately and efficiently processed from start to finish. This role requires a strong leader who can drive operational excellence, meet high standards for accuracy and timeliness, and focus on customer satisfaction. The ideal candidate will have strong organizational skills, attention to detail, and a solid understanding of e-commerce fulfillment. They will also mentor and guide the team, improve workflows, and collaborate across departments to enhance both customer experience and operational efficiency.

RESPONSIBILITIES:

• Oversee the accurate and efficient processing of orders across Lazada, Shopee, TikTok Shop Seller Center, and Shopify
• Maintain high account health on seller platforms, providing reports and insights as needed.
• Oversee the accurate and efficient processing of internal orders (stock transfers in between branches) and B2B Internal Sales channels
• Identify and implement process improvements to streamline fulfillment, such as flagging fraudulent orders, reducing errors, and increasing operational efficiency
• Supervise and strictly monitor the handling of returns, refunds, and claims, ensuring timely and accurate submissions to platform teams with supporting evidence, making sure that the claims are properly disputed and reflected on our accounts.
• Collaborate with cross-functional teams to ensure smooth fulfillment of B2B orders.
• Coordinate internal departments to ensure timely order and parcel dispatch and meet shipping deadlines.
• Oversee quality control checks to ensure products match the pick list and meet required standards.
• Ensure that customer complaints and platform disputes are addressed and resolved efficiently and within agreed timelines.
• Perform other relevant duties as required to support fulfillment operations.

QUALIFICATIONS:

• 4 to 5 years of experience in e-commerce fulfillment or a similar role within the retail industry
• At least 2 to 3 years of leadership experience in handling 5 or more team members
• Proficiency in using Lazada, Shopee, and TikTok Shop Seller Center
• Familiarity with using SAP and ERPs
• Good communication skills and can professionally interact with customers
• Graduate of any Bachelor’s degree
• Strong attention to detail and highly analytical
• Can work on-site 6 days a week in Mandaluyong City