Ecommerce Fulfillment Lead: Ops, Quality & Returns

Enable PH; Mandaluyong; Sur place; PHP 420 000 - 600 000; Plein temps

Résumé du poste

Enable PH in Mandaluyong City seeks an Operations Officer to lead the end-to-end fulfillment process, ensuring accurate and timely order processing and exceptional customer satisfaction.

The ideal candidate will have 4–5 years in e-commerce fulfillment, 2–3 years of leadership, and proficiency with Lazada, Shopee, and TikTok Shop Seller Centers, SAP, and ERPs. This on-site role requires strong leadership and keen attention to detail.

Qualifications

• 4–5 years in e-commerce fulfillment or similar role in retail
• 2–3 years of leadership experience managing 5+ team members
• Proficiency in Lazada, Shopee, and TikTok Shop Seller Centers
• Familiarity with SAP and ERP systems
• Strong communication skills to interact with customers
• Bachelor’s degree in any field
• Strong attention to detail and analytical mindset
• On-site work 6 days a week in Mandaluyong City

Responsabilités

• Oversee the accurate and efficient processing of orders across Lazada, Shopee, TikTok Shop Seller Center, and Shopify
• Maintain high account health on seller platforms, providing reports and insights as needed
• Oversee internal orders (stock transfers between branches) and B2B internal sales channels
• Identify and implement process improvements to streamline fulfillment (fraud flagging, error reduction, efficiency)
• Supervise and monitor returns, refunds, and claims with timely evidence and proper dispute reflections
• Collaborate with cross-functional teams to ensure smooth fulfillment of B2B orders
• Coordinate internal departments to ensure timely dispatch and meet shipping deadlines
• Oversee quality checks to ensure picks match the list and meet standards
• Address and resolve customer complaints and platform disputes promptly
• Perform other duties to support fulfillment operations

Connaissances

E-commerce fulfilment

Leadership

Customer communication

Attention to detail

Formation

Bachelor's degree

Outils

Lazada Seller Center

Shopee Seller Center

TikTok Shop Seller Center

SAP

ERP systems

Description du poste

Enable PH in Mandaluyong City seeks an Operations Officer to lead the end-to-end fulfillment process, ensuring accurate and timely order processing and exceptional customer satisfaction.

The ideal candidate will have 4–5 years in e-commerce fulfillment, 2–3 years of leadership, and proficiency with Lazada, Shopee, and TikTok Shop Seller Centers, SAP, and ERPs. This on-site role requires strong leadership and keen attention to detail.