Fulfillment Coordinator: Data-Driven Ops & Process Pro

RELX; Quezon City; On-site; PHP 250,000 - 420,000; Full time

Job summary

RELX is seeking a Fulfillment Coordinator in the Philippines to review data across tools and databases, and to execute client-defined processes with accuracy and productivity.

You will work with internal and external teams, ensure quality targets, and identify improvements while learning new enterprise AI workflows. Candidate should have 1–2 years BPO experience and solid communication skills.

Qualifications

• Bachelor’s Degree or 2nd year college completed.
• 1–2 years BPO experience preferred.
• Strong communication skills and client focus.
• Ability to learn enterprise AI tools and workflows.
• Experience with Salesforce/JIRA is a plus.
• Familiarity with CRM and cloud apps (Google/MS Office).
• In-role stability: minimal disciplinary actions in last year.

Responsibilities

• Execute processes assigned by client/management.
• Meet defined productivity targets and quality targets.
• Identify opportunities for process improvements.
• Report deficiencies to ensure accurate execution.
• Create and finish projects for clients.
• Collaborate with internal and external teams.
• Review submissions for accuracy.

Skills

Analytical thinking

Communication skills

Fast learner of AI tools

CRM software experience

Salesforce familiarity

JIRA familiarity

Google Workspace familiarity

MS Office proficiency

Attendance & punctuality

Education

Bachelor’s Degree or 2nd year college

Tools

Salesforce

JIRA

CRM tools

Google Drive/Sheets/Docs

MS Office

Job description

RELX is seeking a Fulfillment Coordinator in the Philippines to review data across tools and databases, and to execute client-defined processes with accuracy and productivity.

You will work with internal and external teams, ensure quality targets, and identify improvements while learning new enterprise AI workflows. Candidate should have 1–2 years BPO experience and solid communication skills.