Frontline Training Coach

Smart Apartment Data; Philippines; On-site; PHP 391,000 - 502,000; Full time

Benefits offered by this job

Philippines-based candidates only

Job summary

Smart Apartment Data is seeking a Team Coach in the Philippines to train new hires and uplift the skills of existing agents. You will conduct onboarding sessions, refresher trainings, and hands-on coaching to identify gaps and drive performance improvements.

You’ll work with both voice and non-voice teams, track progress, and provide constructive feedback based on clear performance metrics. A personable, engaging trainer with strong English communication will thrive here.

Qualifications

• At least 1-2 years of relevant coaching, training, or team support experience.
• Experience coaching or developing frontline agents.
• Previous Trainer experience is a major plus.
• Strong spoken and written English.
• Warm, approachable, and engaging personality.
• Strong coaching and communication skills.
• Able to identify why someone is struggling and determine the right support.
• Comfortable working with performance metrics and giving constructive feedback.

Responsibilities

• Conduct training for new hires.
• Provide refresher training and uptraining for existing agents.
• Coach agents who need help improving their performance.
• Identify skill or knowledge gaps and what may be blocking improvement.
• Demonstrate processes, observe agents, and provide practical feedback.
• Support both voice and non-voice teams.
• Use performance results to identify where additional coaching or training is needed.
• Track progress after coaching or training.

Skills

Coaching

Training

English communication

Feedback

Job description

Smart Apartment Data is seeking a Team Coach in the Philippines to train new hires and uplift the skills of existing agents. You will conduct onboarding sessions, refresher trainings, and hands-on coaching to identify gaps and drive performance improvements.

You’ll work with both voice and non-voice teams, track progress, and provide constructive feedback based on clear performance metrics. A personable, engaging trainer with strong English communication will thrive here.