Frontline Training & Performance Coach

Smart Apartment Data; Philippines; On-site; PHP 391,000 - 502,000; Full time

Job summary

Smart Apartment Data seeks a Training & Performance Specialist to elevate frontline teams through focused coaching and practical training. You will diagnose gaps, design targeted sessions, and partner with employees to improve performance while tracking outcomes.

Ideal candidates have 1–2+ years in training or learning & development, strong English communication, and a collaborative, patient style suitable for contact center or production environments in the Philippines.

Qualifications

• 1–2+ years of experience in employee training, performance coaching, learning & development, or a similar role.
• Hands-on experience training or coaching frontline/production employees.
• Experience conducting new-hire training, refresher training, performance coaching, or uptraining.
• Strong ability to identify why someone is struggling, rather than simply repeating instructions.
• Comfortable using performance metrics or quality results to guide coaching.
• Strong spoken and written English.
• Warm, approachable, patient, and engaging communication style.
• Experience in a contact center, customer operations, research, or similar environment is a plus.

Responsibilities

• Facilitate training for new team members and help them become confident in their work.
• Provide refresher training and targeted coaching to existing employees.
• Identify the specific knowledge, skill, or performance gaps affecting an employee.
• Adjust your coaching approach based on what an individual needs to improve.
• Demonstrate processes, observe employees performing them, and provide actionable feedback.
• Use performance results and feedback to identify areas where additional training is needed.
• Track employee progress and determine whether coaching or training has produced improvement.
• Review training content and recommend improvements when materials are unclear or ineffective.
• Support both voice and non-voice teams.

Skills

Training

Coaching

English communication

Performance analytics

Job description

Smart Apartment Data seeks a Training & Performance Specialist to elevate frontline teams through focused coaching and practical training. You will diagnose gaps, design targeted sessions, and partner with employees to improve performance while tracking outcomes.

Ideal candidates have 1–2+ years in training or learning & development, strong English communication, and a collaborative, patient style suitable for contact center or production environments in the Philippines.