Dynamic Training & Development Coach

Ubiquity; Quezon City; Hybrid; PHP 360,000 - 600,000; Full time

Job summary

Ubiquity in Manila seeks a Trainer to deliver engaging training across face-to-face and remote sessions, shaping knowledge and skills aligned with client and organizational goals. The role focuses on developing, delivering, and evaluating programs that enhance performance.

The ideal candidate has 3+ years in BPO training, excellent English, strong communication, and MS tool proficiency. You will collaborate with stakeholders, run admin tasks, and coach learners in a dynamic setting.

Qualifications

• Minimum of 3 years experience with Training in a BPO company.
• Flexible with working on different shifts.
• Excellent English communication skills.
• Strong problem solving and detail oriented; strong written and verbal communication skills.
• Knowledgeable with basic Microsoft applications and tools.
• Must be a team player with time management skills.
• Proficiency in reporting and analysis is an advantage.
• Experience in onsite as well as virtual learning environments is an advantage.
• Relevant experience in project management is an advantage.

Responsibilities

• Deliver training sessions/workshops across a wide range of topics, both face to face and remote utilizing various instructional techniques.
• Develops and updates training content and courses tailored fit to program and business needs.
• Collaborates with internal and external stakeholders to identify and prioritize training needs and assess training effectiveness.
• Responsible for assigned learning admin work inclusive of but not limited to end of day class reports, new hire scorecards, program/project specific training trackers, new hire payroll, tools requests and LMS related tasks.
• Provides coaching and feedback sessions to learners
• Other duties as required by the business.

Skills

BPO training

English communication

Problem solving

Time management

Microsoft Office

Team player

Reporting & analysis

Onsite & virtual learning

Project management

Tools

Microsoft Office

Job description

Ubiquity in Manila seeks a Trainer to deliver engaging training across face-to-face and remote sessions, shaping knowledge and skills aligned with client and organizational goals. The role focuses on developing, delivering, and evaluating programs that enhance performance.

The ideal candidate has 3+ years in BPO training, excellent English, strong communication, and MS tool proficiency. You will collaborate with stakeholders, run admin tasks, and coach learners in a dynamic setting.