Team Coach

Smart Apartment Data; Philippines; On-site; PHP 391,000 - 502,000; Full time

Benefits offered by this job

Philippines-based candidates only

Job summary

Smart Apartment Data is seeking a Team Coach in the Philippines to train new hires and uplift the skills of existing agents. You will conduct onboarding sessions, refresher trainings, and hands-on coaching to identify gaps and drive performance improvements.

You’ll work with both voice and non-voice teams, track progress, and provide constructive feedback based on clear performance metrics. A personable, engaging trainer with strong English communication will thrive here.

Qualifications

• At least 1-2 years of relevant coaching, training, or team support experience.
• Experience coaching or developing frontline agents.
• Previous Trainer experience is a major plus.
• Strong spoken and written English.
• Warm, approachable, and engaging personality.
• Strong coaching and communication skills.
• Able to identify why someone is struggling and determine the right support.
• Comfortable working with performance metrics and giving constructive feedback.

Responsibilities

• Conduct training for new hires.
• Provide refresher training and uptraining for existing agents.
• Coach agents who need help improving their performance.
• Identify skill or knowledge gaps and what may be blocking improvement.
• Demonstrate processes, observe agents, and provide practical feedback.
• Support both voice and non-voice teams.
• Use performance results to identify where additional coaching or training is needed.
• Track progress after coaching or training.

Skills

Coaching

Training

English communication

Feedback

Job description

Team Coach

Salary: ₱35,000 - 45,000 monthly

Company: Smart Apartment Data

Job Type: Full Time

Job Description - Team Coach

We're looking for a Team Coach who can train new hires and help existing agents improve their skills and performance.

You'll work directly with agents through training, refresher sessions, and hands on coaching to help them understand what they need to improve and how to improve it.

What You'll Do

• Conduct training for new hires.
• Provide refresher training and uptraining for existing agents.
• Coach agents who need help improving their performance.
• Identify skill or knowledge gaps and what may be blocking improvement.
• Demonstrate processes, observe agents, and provide practical feedback.
• Support both voice and non-voice teams.
• Use performance results to identify where additional coaching or training is needed.
• Track progress after coaching or training.

Requirements

What We're Looking For

• At least 1-2 years of relevant coaching, training, or team support experience.
• Experience coaching or developing frontline agents.
• Previous Trainer experience is a major plus.
• Strong spoken and written English.
• Warm, approachable, and engaging personality.
• Strong coaching and communication skills.
• Able to identify why someone is struggling and determine the right support.
• Comfortable working with performance metrics and giving constructive feedback.

Benefits

We offer:

• ₱35,000–₱45,000/month, depending on relevant experience and demonstrated training expertise.
• Philippines-based candidates only.