Front Office Supervisor - Guest Experience Lead

Maayo Leisure Group; Mandaue; On-site; PHP 300,000 - 420,000; Full time

Job summary

Maayo Leisure Group is seeking a proactive Front Office Supervisor to oversee daily guest services and ensure smooth check-in/check-out, reservations, and cashiering. You will lead the Front Office team, coordinate with Housekeeping, and uphold service standards in a dynamic hotel setting.

The role requires a Bachelor's degree in Hospitality or related field, at least 2 years in Front Office with supervisory exposure, and strong leadership and communication skills.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or related field.
• At least 2 years of Front Office experience, supervisory experience preferred.
• Knowledge of hotel PMS and Front Office procedures.
• Strong leadership, communication, and guest-handling skills.
• Willing to work shifting schedules, weekends and holidays.

Responsibilities

• Supervise daily Front Office operations and ensure smooth guest service
• Monitor check-in, check-out, reservations, room status, and cashiering
• Handle guest concerns and ensure timely resolution
• Lead, coach, and monitor Front Office staff performance
• Coordinate with Housekeeping and other departments for guest requirements
• Prepare shift reports and ensure proper turnover of information
• Ensure compliance with hotel policies and service standards

Skills

Leadership

Communication

Guest handling

Supervisory

Front Office

Education

Bachelor's degree in Hospitality Management, Tourism, or related field

Tools

PMS Software

Job description

Maayo Leisure Group is seeking a proactive Front Office Supervisor to oversee daily guest services and ensure smooth check-in/check-out, reservations, and cashiering. You will lead the Front Office team, coordinate with Housekeeping, and uphold service standards in a dynamic hotel setting.

The role requires a Bachelor's degree in Hospitality or related field, at least 2 years in Front Office with supervisory exposure, and strong leadership and communication skills.