Front Office Supervisor

Kaban Hotel & Casino Boracay; Aklan; On-site; PHP 400,000 - 700,000; Full time

Job summary

Kaban Hotel & Casino Boracay is seeking a proactive Front Office Supervisor/Manager to oversee daily Front Office operations in Boracay. The role focuses on delivering superior guest experiences, coordinating check-in/out, and maintaining high service standards.

The position requires leadership of Front Office staff, effective communication with Housekeeping and other departments, and the ability to respond promptly to guest requests and emergencies.

Responsibilities

• Supervise and coordinate the daily operations of the Front Office Department.
• Ensure smooth and efficient check-in and check-out procedures.
• Welcome and assist guests while maintaining excellent customer service standards.
• Handle guest inquiries, requests, complaints, and concerns professionally and promptly.
• Monitor room assignments, reservations, room status, and special guest requests.
• Supervise Front Office Associates, Receptionists, and other assigned staff.
• Conduct team briefings and provide coaching, guidance, and performance feedback.
• Coordinate closely with Housekeeping regarding room availability, room status, and guest requests.
• Liaise with other departments to ensure seamless guest services and operations.
• Monitor VIP arrivals, group arrivals, special occasions, and other guest requirements.
• Ensure accurate completion of reports, logs, and front office documentation.
• Monitor guest feedback and take appropriate action to improve guest satisfaction.
• Ensure compliance with hotel policies, procedures, and service standards.
• Assist in training and onboarding new Front Office team members.
• Prepare and endorse shift reports and important operational concerns to the Front Office Manager.
• Act as the person-in-charge of the Front Office during the absence of the Front Office Manager.
• Ensure proper coordination during emergencies and follow hotel safety and security procedures.

Job description

• Supervise and coordinate the daily operations of the Front Office Department.

• Ensure smooth and efficient check-in and check-out procedures.

• Welcome and assist guests while maintaining excellent customer service standards.

• Handle guest inquiries, requests, complaints, and concerns professionally and promptly.

• Monitor room assignments, reservations, room status, and special guest requests.

• Supervise Front Office Associates, Receptionists, and other assigned staff.

• Conduct team briefings and provide coaching, guidance, and performance feedback.

• Coordinate closely with Housekeeping regarding room availability, room status, and guest requests.

• Liaise with other departments to ensure seamless guest services and operations.

• Monitor VIP arrivals, group arrivals, special occasions, and other guest requirements.

• Ensure accurate completion of reports, logs, and front office documentation.

• Monitor guest feedback and take appropriate action to improve guest satisfaction.

• Ensure compliance with hotel policies, procedures, and service standards.

• Assist in training and onboarding new Front Office team members.

• Prepare and endorse shift reports and important operational concerns to the Front Office Manager.

• Act as the person-in-charge of the Front Office during the absence of the Front Office Manager.

• Ensure proper coordination during emergencies and follow hotel safety and security procedures.