Front Office Supervisor

L' Fisher Hotel; Murcia; On-site; PHP 180,000 - 300,000; Full time

Job summary

L' Fisher Hotel in Murcia, Negros Occidental, is seeking a Front Desk Supervisor to lead the daily front desk operations and guest services. You will supervise check-in/out, reservations, and guest requests, while coaching front desk staff to uphold hotel standards.

Strong leadership, guest-focus, and proficiency with hotel software and MS Office are essential, with flexibility to work evenings, weekends and holidays.

Qualifications

• Bachelor's degree in Hospitality Management or related field preferred.
• Minimum of 2 years experience in a front office supervisory role in a hotel or hospitality setting.
• Strong leadership and communication skills, with the ability to motivate and inspire a team.
• Excellent customer service and interpersonal abilities, with a focus on exceeding guest expectations.
• Proficiency in hotel management software and Microsoft Office suite.
• Flexibility to work evenings, weekends, and holidays as required by the demands of the position.

Responsibilities

• Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest services.
• Train, coach, and mentor front desk associates to ensure adherence to hotel standards and procedures.
• Monitor front desk performance and productivity, providing feedback and implementing strategies for improvement.
• Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retention.
• Assist with scheduling, staffing, and payroll management for the front desk team.
• Maintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferences.
• Collaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordination.
• Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff.

Skills

Leadership

Customer Service

Communication

Hotel Software

MS Office

Flexibility

Education

Bachelor's degree in Hospitality Management

Tools

Hotel management software

Microsoft Office

Job description

Qualifications:

• Bachelor's degree in Hospitality Management or related field preferred

• Minimum of 2 years experience in a front office supervisory role in a hotel or hospitality setting

• Strong leadership and communication skills, with the ability to motivate and inspire a team

• Excellent customer service and interpersonal abilities, with a focus on exceeding guest expectations

• Proficiency in hotel management software and Microsoft Office suite

• Flexibility to work evenings, weekends, and holidays as required by the demands of the position

Key Responsibilities:

• Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest services

• Train, coach, and mentor front desk associates to ensure adherence to hotel standards and procedures

• Monitor front desk performance and productivity, providing feedback and implementing strategies for improvement

• Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retention

• Assist with scheduling, staffing, and payroll management for the front desk team

• Maintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferences

• Collaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordination

• Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff