Front Office Supervisor

The Funny Lion; Philippines; On-site; PHP 350,000 - 480,000; Full time

Job summary

The Funny Lion in the Philippines seeks a Front Office Supervisor who reports to the Resort Manager to oversee daily front desk operations, ensure smooth service delivery, and maintain high guest satisfaction.

You will supervise team members, verify guest folio charges, and ensure accurate billing with complete supporting documents for direct settlements, while providing timely information and courteous assistance to guests.

Qualifications

• College degree required.
• Excellent communication, customer service, and organizational skills.
• Proficient in MS Office (Word & Excel) preferred.
• Experience in hotel industry preferred.

Responsibilities

• Supervise Front Office team to ensure smooth and efficient operation and guest satisfaction.
• Ensure charges are posted to guest folios, billing instructions verified, and all necessary supporting documents and vouchers attached for direct settlements.
• Provide accurate information and timely services to guests.

Skills

Excellent communication

Customer service

Organizational skills

MS Office (Word & Excel)

Education

College Degree

Job description

The Front Office Supervisor reporting directly to the Resort Manager, is responsible for the smooth & efficient operation of the Front Office by providing close supervision of team member for producing excellent feedbacks & guest’s satisfaction. Also, ensure hotel charges are processed diligently to guest's folio, billing instructions are verified & all necessary supporting documents and vouchers are attached for direct settlements guests by providing accurate and timely information and services.

QUALIFICATIONS AND EXPERIENCE

• College Degree
• Excellent in communication, customer service, and organizational skills
• Working knowledge in MS Office preferably MS word and excel.
• Experience in a hotel or a related field preferred.