Front Office Supervisor

princesa garden island resort and spa; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Princesa Garden Island Resort and Spa in the Philippines seeks a detail-oriented Front Desk Supervisor. You will lead the front desk team to ensure smooth guest check-ins/outs, inquiries, and a consistently welcoming atmosphere.

The ideal candidate has supervisory experience in hotel front desk operations, strong organizational and communication skills, and familiarity with reservation systems and POS software. You will collaborate across departments to maintain service excellence.

Qualifications

• Experience in hotel front desk operations with supervisory roles.
• Strong organizational abilities and multitasking.
• Excellent communication and interpersonal skills.
• Knowledge of hotel reservation systems and POS software.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Familiarity with hotel policies, procedures and industry standards.
• High level of integrity and professionalism.
• Ability to handle guest issues with diplomacy and resolution.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Supervise and lead the front desk team, providing guidance, training, and support.
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries.
• Maintain a welcoming and professional front desk area.
• Collaborate with housekeeping, maintenance and other departments to address guest needs.
• Handle guest inquiries and complaints promptly and efficiently.
• Monitor billing accuracy for guest reservations and services.
• Assist in recruitment, training and development of front desk staff.
• Conduct regular performance reviews for front desk team members.
• Enforce hotel policies and procedures to maintain high service standards.
• Contribute to a positive and collaborative team environment.

Skills

Front desk operations supervision

Organizational skills

Communication skills

Reservation systems knowledge

POS software knowledge

Guest issue resolution

Flexibility for evenings/weekends/hols

Integrity and professionalism

Education

Bachelor's degree in Hospitality Management

Job description

We are seeking a detail-oriented and customer-focused Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will play a pivotal role in ensuring a smooth and positive guest experience.

The ideal candidate should have strong leadership skills, exceptional organizational abilities, and a commitment to delivering excellent customer service.

• Previous experience in hotel front desk operations, with supervisory or leadership roles
• Strong organizational and multitasking abilities
• Excellent communication and interpersonal skills
• Knowledge of hotel reservation systems and point-of-sale software
• Ability to work in a fast-paced environment and adapt to changing priorities
• Familiarity with hotel policies, procedures, and industry standards
• High level of integrity and professionalism
• Ability to handle guest issues with diplomacy and resolution
• Flexibility to work evenings, weekends, and holidays as needed
• Bachelor's degree in Hospitality Management or a related field is a plus
• Supervise and lead the front desk team, providing guidance, training, and support
• Oversee daily front desk operations, including check-ins, check-outs, and guest inquiries
• Ensure a welcoming and professional atmosphere for guests by maintaining a neat and organized front desk area
• Collaborate with housekeeping, maintenance, and other departments to address guest needs and concerns
• Handle guest inquiries, requests, and complaints in a timely and efficient manner
• Monitor and ensure accurate billing for guest reservations and services
• Assist in the recruitment, training, and development of front desk staff
• Conduct regular performance reviews for front desk team members
• Implement and enforce hotel policies and procedures to maintain a high standard of service
• Contribute to a positive and collaborative team environment

Job Requirements

• Graduate of any four (4) year course
• with strong personality
• good team leader