Front Office Supervisor

Seda Hotels Group; Quezon City; On-site; PHP 335,000 - 502,000; Full time

Job summary

Seda Vertis North is seeking a dynamic Front Office Supervisor to support daily Front Office operations and ensure guest experiences from arrival to departure.

Lead the Front Desk team, coach staff, and uphold service standards while collaborating with Housekeeping and Reservations to maximize guest satisfaction. Flexibility for weekends/holidays is required.

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or related field.
• 2 to 3 years of Front Office experience in a hotel, with supervisory exposure.
• Strong knowledge of Front Office operations and hotel management systems.
• Excellent leadership, communication, and interpersonal skills.
• Willing to work flexible schedules, including weekends and holidays.

Responsibilities

• Supervise daily Front Office operations, ensuring smooth guest check-in/check-out and reservations.
• Lead, coach, and motivate Front Desk associates to deliver exceptional guest service.
• Handle guest inquiries, concerns, and special requests promptly and professionally.
• Monitor room availability, occupancy, and guest preferences to maximize satisfaction.
• Ensure compliance with hotel policies, procedures, and service standards.
• Assist in preparing schedules, reports, and departmental documentation as needed.
• Coordinate with Housekeeping, Reservations, Security, and other departments for seamless experiences.
• Support training initiatives and maintain a high-performing Front Office team.

Skills

Leadership

Communication

Interpersonal skills

Problem solving

Attention to detail

Education

Bachelor's Degree in Hospitality Management

Tools

Opera Cloud PMS

Microsoft Office

Job description

Seda Vertis North is seeking a dynamic and guest-focused Front Office Supervisor to support the daily operations of the Front Office and ensure exceptional guest experiences from arrival to departure. This role is responsible for supervising Front Desk operations, maintaining service standards, and leading the team in delivering warm, efficient, and personalized hospitality.

Key Responsibilities

• Supervise daily Front Office operations, ensuring smooth and efficient guest check-in, check-out, and reservation processes.
• Lead, coach, and motivate Front Desk associates to consistently deliver exceptional guest service.
• Handle guest inquiries, concerns, and special requests promptly and professionally.
• Monitor room availability, occupancy, and guest preferences to maximize guest satisfaction and operational efficiency.
• Ensure compliance with hotel policies, procedures, and service standards.
• Assist in preparing schedules, reports, and departmental documentation as needed.
• Coordinate closely with Housekeeping, Reservations, Security, and other departments to ensure seamless guest experiences.
• Support training initiatives and help maintain a high-performing Front Office team.

Qualifications

• Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
• At least 2 to 3 years of Front Office experience in a hotel setting, with supervisory experience preferred.
• Strong knowledge of Front Office operations, guest service standards, and hotel management systems.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office and Opera Cloud PMS.
• Willing to work flexible schedules, including weekends and holidays, based on operational requirements.