Supervisor, Guest Services Center

LaVie; Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

LaVie invites applications for a Guest Services Center Supervisor to lead front office operations, manage reservations, check-in/check-out, and ensure outstanding guest satisfaction in a fast-paced hospitality setting.

You will coach a team of guest services representatives, collaborate with departments, resolve guest concerns, analyze feedback, and help shape guest services policies to align with the company’s strategic goals in the Manila region.

Qualifications

• 3+ years in a supervisory role within hospitality or customer service

Responsibilities

• Oversee daily operations of the Guest Services Center, including check-in/check-out, reservations, and general inquiries
• Lead and motivate a team of guest services representatives through coaching, training, and performance feedback
• Collaborate with other departments to ensure seamless coordination and an outstanding guest experience
• Resolve guest complaints and concerns professionally and promptly
• Monitor and analyze guest feedback to identify opportunities for improvement
• Assist in developing and implementing guest services policies and procedures
• Contribute to the strategic goals and objectives of the hospitality division

Skills

Team leadership

Communication skills

Guest management systems

Tools

Guest management systems

Job description

Job Brief

The Guest Services Center Supervisor will be at the forefront of delivering exceptional customer service and ensuring guest satisfaction. With a strong focus on front office and guest services, this role offers the opportunity to thrive in a fast-paced, innovative environment while leading a team dedicated to creating memorable guest experiences.

Job Responsibilities

• Oversee daily operations of the Guest Services Center, including check-in/check-out, reservations, and general inquiries


• Lead and motivate a team of guest services representatives through coaching, training, and performance feedback


• Collaborate with other departments to ensure seamless coordination and an outstanding guest experience


• Resolve guest complaints and concerns professionally and promptly


• Monitor and analyze guest feedback to identify opportunities for improvement


• Assist in developing and implementing guest services policies and procedures


• Contribute to the strategic goals and objectives of the hospitality division

Job Qualifications

• Minimum 3 years of experience in a supervisory role within the hospitality or customer service industry


• Excellent communication and interpersonal skills, with the ability to effectively interact with guests and team members


• Strong problem-solving and decision-making abilities to handle guest inquiries and concerns


• Proficient in using guest management systems and technology


• Familiarity with front office operations, including reservations, check-in/check-out, and guest relations


• Ability to lead and motivate a team, fostering a positive and productive work environment


• Adaptable and flexible, with a customer-centric approach