Front Office Associate

Badian Island Wellness Resort; Cebu City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Badian Island Wellness Resort in Cebu City is seeking a front office professional to greet guests, manage check-in/out, process payments, handle reservations, and respond to inquiries. The role requires excellent communication and a customer-oriented attitude, with flexibility for shifts including weekends and holidays. Fresh graduates are welcome to apply.

Proficiency in Microsoft Office and familiarity with hotel PMS systems are a plus, as is prior front office experience in a resort setting.

Qualifications

• Bachelor's degree or vocational in Hospitality Management, Tourism, or a related field.
• Previous experience in hotel or resort front office operations is preferred but fresh graduates are welcome to apply.
• Excellent communication and interpersonal skills.
• Customer-oriented with a positive and professional attitude.
• Proficient in Microsoft Office; experience with hotel reservation/PMS systems is an advantage.
• Willing to work on shifting schedules, weekends, and holidays.

Responsibilities

• Welcome and assist guests with a warm and professional attitude.
• Handle check-in and check-out procedures efficiently.
• Process guest payments and maintain accurate records.
• Manage room reservations and respond to guest inquiries.
• Answer telephone calls and email correspondence promptly.
• Address guest concerns and requests in a timely and courteous manner.

Skills

Communication skills

Interpersonal skills

Customer service

Shift work flexibility

Education

Bachelor's degree in Hospitality Management or related field

Tools

Microsoft Office

Hotel PMS systems

Job description

Job Description:

• Welcome and assist guests with a warm and professional attitude.




• Handle check-in and check-out procedures efficiently.




• Process guest payments and maintain accurate records.




• Manage room reservations and respond to guest inquiries.




• Answer telephone calls and email correspondence promptly.




• Address guest concerns and requests in a timely and courteous manner.

Qualifications:

• Bachelor's degree or vocational in Hospitality Management, Tourism, or a related field




• Previous experience in hotel or resort front office operations is preferred but fresh graduates are welcome to apply.




• Excellent communication and interpersonal skills.




• Customer-oriented with a positive and professional attitude.




• Proficient in Microsoft Office; experience with hotel reservation/PMS systems is an advantage.




• Willing to work on shifting schedules, weekends, and holidays.