Front Office Attendant

AGI STRATEGIC SECURITY SOLUTIONS INC.; Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

AGI STRATEGIC SECURITY SOLUTIONS INC. in Davao City is seeking a Front Office Attendant to welcome guests, manage check-ins/outs, and ensure a smooth guest experience. The role requires a hospitality background and strong front desk experience.

The candidate should have experience in marketing and sales initiatives, excellent communication, and a customer-service orientation to help maximize room bookings and function sales.

Qualifications

• Graduate with Hospitality Management (HRM), Tourism, or related course.
• Significant experience in front office operations or related hotel services.
• Experience in marketing and sales initiatives.
• Capable of achieving targets, especially in room bookings and function sales.
• Good communication skills and customer service orientation.

Responsibilities

• Welcome and assist guests on arrival and provide excellent service throughout stay.
• Handle check-in and check-out procedures, verify guest information, assign rooms, and manage payments.
• Address guest inquiries, requests, concerns, and complaints promptly and professionally.
• Manage room reservations, cancellations, and modifications via the hotel’s reservation system.
• Provide information on facilities, services, rates, promotions, and nearby establishments.
• Coordinate with Housekeeping, Banquet, and other departments to ensure smooth operations.
• Monitor room availability and occupancy to maximize room sales.
• Promote rooms, event packages, and other services to hit sales targets.
• Assist in marketing initiatives, guest engagement, and promotional activities to increase bookings.
• Prepare and maintain front office records, reports, and guest documentation.
• Process payments and issue receipts, ensuring proper cash handling.
• Follow up with guests and address feedback to improve satisfaction.
• Maintain professional appearance and a welcoming front desk environment.
• Perform other duties as assigned by Front Office Supervisor or Management.

Skills

Front office experience

Marketing and sales

Target-driven

Communication skills

Customer service orientation

Education

Hospitality/HRM/Tourism degree

Job description

Qualification:

• Graduate of Hospitality Management (HRM), Tourism, or any related course;

• Must have significant experience in front office operations or related hotel services;

• With experience in marketing and sales initiatives;

• Capable of achieving assigned targets, particularly in room bookings and function sales; and

• Possesses good communication skills and customer service orientation.

Front Office Attendant Responsibilities:

• Welcome and assist guests upon arrival and provide excellent customer service throughout their stay;

• Perform check-in and check-out procedures, including verification of guest information, room assignments, and payment arrangements;

• Handle guest inquiries, requests, concerns, and complaints in a professional and timely manner;

• Manage room reservations, cancellations, and modifications through the hotel’s reservation system;

• Provide information regarding hotel facilities, services, room rates, promotions, and nearby establishments;

• Coordinate with Housekeeping, Banquet and other departments to ensure smooth guest operations;

• Monitor room availability, occupancy status, and assist in maximizing room sales;

• Promote hotel rooms, function/event packages, and other services to achieve sales targets;

• Assist in marketing initiatives, guest engagement, and promotional activities to increase bookings;

• Prepare and maintain accurate front office records, reports, and guest documentation;

• Process payments, issue receipts, and ensure proper handling of cash and transactions;

• Conduct follow-ups with guests and handle feedback to improve guest satisfaction;

• Maintain professionalism, proper grooming, and a welcoming atmosphere at the front desk;

• Perform other related duties as assigned by the Front Office Supervisor or Management.