Assistant Front Office Manager

Private Advertiser; Puerto Princesa; Presencial; PHP 380.000 - 700.000; Jornada completa

Descripción de la vacante

Private Advertiser is seeking an Assistant Front Office Manager to support the Front Office Manager in leading daily hotel operations. The role ensures smooth guest services, efficient check-in/check-out, and coordination with departments to maintain high service standards.

You will supervise Front Office staff, manage guest requests and complaints, monitor occupancy and revenue indicators, and help prepare staff rotas while upholding hotel policies and procedures.

Formación

• Bachelor's Degree in Hospitality Management, Tourism Management, or a related field.
• At least 2–3 years of relevant experience in hotel Front Office operations, preferably with supervisory or managerial experience.
• Strong knowledge of front desk operations, reservations, guest relations, and PMS.
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Customer-service orientation with strong attention to detail.
• Ability to work shifting schedules, weekends, and holidays.

Responsabilidades

• Assist the Front Office Manager in managing and supervising daily Front Office operations.
• Ensure efficient check-in, check-out, room assignment, reservation coordination, and guest request handling.
• Maintain high standards of guest service and address guest complaints professionally.
• Supervise, coach, and evaluate Front Office personnel.
• Monitor room availability, occupancy, VIP arrivals, group bookings, and special guest arrangements.
• Coordinate with Housekeeping, Reservations, Sales, Engineering, Security, and other departments.
• Ensure accurate handling of guest accounts, billing, deposits, and Front Office transactions.
• Monitor daily reports and revenue indicators.
• Implement hotel policies, SOPs, grooming standards, and service quality requirements.

Conocimientos

Leadership

Communication

Interpersonal skills

Problem-solving

Customer service

Attention to detail

Working under pressure

Educación

Bachelor's Degree in Hospitality Management or related field

Herramientas

PMS (Property Management System)

Descripción del empleo

About the role

The Assistant Front Office Manager supports the Front Office Manager in leading the daily operations of the Front Office Department. This role ensures efficient guest services, smooth check-in and check-out procedures, effective coordination across hotel departments, and consistently high standards of guest satisfaction. The position also supports the supervision and development of Front Office personnel while ensuring compliance with hotel policies, service standards, and operational procedures.

Key responsibilities

• Assist the Front Office Manager in managing and supervising daily Front Office operations.
• Ensure efficient check-in, check-out, room assignment, reservation coordination, and guest request handling.
• Maintain high standards of guest service and promptly address guest complaints, concerns, and special requests.
• Supervise, coach, and evaluate Front Office personnel, including Front Desk Associates, Receptionists, Bell Service, Concierge, and other assigned staff.
• Monitor room availability, occupancy, VIP arrivals, group bookings, and special guest arrangements.
• Coordinate with Housekeeping, Reservations, Sales, Engineering, Security, and other departments to support smooth hotel operations.
• Ensure accurate handling of guest accounts, billing, cashiering, deposits, and other Front Office transactions.
• Monitor daily operational reports, occupancy reports, room revenue, and other performance indicators.
• Implement hotel policies, standard operating procedures, grooming standards, and service quality requirements.
• Conduct regular inspections of the Front Office area to ensure cleanliness, organization, and professional presentation.
• Assist in preparing staff schedules, monitoring attendance, and ensuring adequate manpower coverage.
• Handle guest escalations and operational concerns in the absence of the Front Office Manager.
• Identify opportunities to improve guest satisfaction, operational efficiency, and service delivery.
• Perform other duties and responsibilities as assigned by Management.

What we're looking for

• Bachelor's Degree in Hospitality Management, Tourism Management, or a related field.
• At least 2–3 years of relevant experience in hotel Front Office operations, preferably with supervisory or managerial experience.
• Strong knowledge of hotel front desk operations, reservations, guest relations, and property management systems (PMS).
• Excellent leadership, communication, interpersonal, and problem-solving skills.
• Customer-service orientation with strong attention to detail.
• Ability to handle guest complaints and resolve operational concerns professionally.
• Ability to work shifting schedules, weekends, and holidays.
• Ability to work under pressure and manage multiple operational priorities.
• A proactive, service-oriented, and hands-on approach with a genuine commitment to delivering excellent guest experiences and maintaining hotel service standards.