Front Office Manager

L' Fisher Hotel; Murcia; On-site; PHP 600,000 - 900,000; Full time

Job summary

L' Fisher Hotel in Negros Occidental is seeking an experienced Front Office Manager to lead the front desk team, oversee check-in/out, reservations, and guest inquiries, and uphold service standards.

The ideal candidate has a proven track record in hospitality leadership, excellent communication, and the ability to train staff, optimize occupancy, and collaborate with housekeeping and maintenance to ensure seamless guest experiences.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• 3+ years of front desk management or supervisory experience in hospitality.
• Ability to work flexible hours including evenings, weekends and holidays.
• Proven leadership and customer-service oriented approach.
• Strong communication and problem-solving skills.

Responsibilities

• Supervise and coordinate all front desk activities, including guest check-in/check-out, room reservations, and guest inquiries.
• Train, mentor, and motivate front desk staff to deliver exceptional customer service and uphold hotel standards.
• Develop and implement efficient procedures for handling guest requests, complaints, and special accommodations.
• Monitor daily occupancy levels and room availability to optimize room revenue and occupancy rates.
• Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.
• Manage the front desk budget, including staffing costs, office supplies, and equipment maintenance.
• Conduct regular performance evaluations of front desk staff and provide feedback for continuous improvement.
• Stay updated on industry trends, technologies, and best practices in front desk management and hospitality.

Skills

Front desk management

Leadership

Communication

Customer focus

Flexibility

Attention to detail

Team motivation

Education

Bachelor's degree in Hospitality Management or related field

Job description

Qualifications:

1. Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.

2. Proven experience (3+ years) in front desk management or supervisory role in the hotel industry.

3. Strong leadership skills with the ability to inspire and motivate a team.

4. Excellent communication and interpersonal skills, with a customer-centric approach.

5. Ability to work flexible hours, including evenings, weekends, and holidays, as needed.

6. Attention to detail and problem-solving abilities.

Key Responsibilities:

1. Supervise and coordinate all front desk activities, including guest check-in/check-out, room reservations, and guest inquiries.

2. Train, mentor, and motivate front desk staff to deliver exceptional customer service and uphold the hotel's standards and policies.

3. Develop and implement efficient procedures for handling guest requests, complaints, and special accommodations.

4. Monitor daily occupancy levels and room availability to optimize room revenue and occupancy rates.

5. Collaborate with other hotel departments, such as housekeeping and maintenance, to ensure smooth operations and guest satisfaction.

6. Manage the front desk budget, including staffing costs, office supplies, and equipment maintenance.

7. Conduct regular performance evaluations of front desk staff and provide feedback for continuous improvement.

8. Stay updated on industry trends, technologies, and best practices in front desk management and hospitality.