Front Office Manager

Abraham Bohol; Panglao; On-site; PHP 650,000 - 950,000; Full time

Job summary

Abraham Bohol in Panglao, Philippines is seeking a Front Office Manager to lead all front desk operations and ensure exceptional guest service. You will supervise staff, manage reservations, check-ins/outs, and uphold presentation standards.

You will implement front office policies, train and coach team members, coordinate with other departments, handle guest inquiries, and drive guest satisfaction through upselling and accurate records.

Qualifications

• Ability to manage and supervise front desk staff.
• Knowledge of front office operations and guest services.
• Ability to conduct interviews and assess candidate suitability.
• Strong organizational and scheduling skills.
• Ability to maintain accurate records and prepare reports.
• Ability to respond to guest inquiries and resolve issues.
• Ability to train, coach, and motivate staff.
• Ability to coordinate with other departments.
• Sales and upselling capabilities.
• Ability to maintain presentation standards and inventory management.

Responsibilities

• Screen candidates' resumes for open positions, conduct interviews, and assess applicants' knowledge, skills, and experience to determine suitability
• Onboard new employees and complete necessary paperwork for new hires
• Manage and supervise front desk staff to ensure smooth operations and excellent customer service
• Take shifts at the front desk when necessary to support the team and ensure seamless operations
• Manage staff work schedules and approve vacation requests, ensuring adequate coverage at all times
• Create and implement front office policies and procedures to ensure efficient and effective operations
• Manage guest reservations, room inventories, check-ins, and check-outs to ensure timely and accurate processing
• Respond promptly and appropriately to guest inquiries, complaints, and requests from all platforms to ensure maximum guest satisfaction
• Maintain accurate and up-to-date records, including guest information and financial transactions
• Maintain an average of 90% Guest Review Index per month and ensure all reviews are answered properly

Skills

Staff supervision

Guest services

Interviews & hiring

Scheduling & payroll

Guest inquiry resolution

Upselling & sales

Records management

Job description

About the role

This key leadership role oversees all aspects of Front Office Operations. As Front Office Manager, you will manage and supervise the front desk staff to ensure smooth operations and provide excellent, high-quality customer service.

Key responsibilities

• Screen candidates' resumes for open positions, conduct interviews, and assess applicants' knowledge, skills, and experience to determine suitability

• Onboard new employees and complete necessary paperwork for new hires

• Manage and supervise front desk staff to ensure smooth operations and excellent customer service

• Take shifts at the front desk when necessary to support the team and ensure seamless operations

• Manage staff work schedules and approve vacation requests, ensuring adequate coverage at all times

• Create and implement front office policies and procedures to ensure efficient and effective operations

• Manage guest reservations, room inventories, check-ins, and check-outs to ensure timely and accurate processing

• Respond promptly and appropriately to guest inquiries, complaints, and requests from all platforms to ensure maximum guest satisfaction

• Maintain accurate and up-to-date records, including guest information and financial transactions

• Maintain an average of 90% Guest Review Index per month and ensure all reviews are answered properly

About you

• Ability to manage and supervise front desk staff

• Knowledge of front office operations and guest services

• Ability to conduct interviews and assess candidate suitability

• Strong organizational and scheduling skills

• Ability to maintain accurate records and prepare reports

• Ability to respond to guest inquiries and resolve issues

• Ability to train, coach, and motivate staff

• Ability to coordinate with other departments

• Sales and upselling capabilities

• Ability to maintain presentation standards and inventory management