Front Office Associate

SotoGrande Batangas Hotel; Bauan; On-site; PHP 240,000 - 320,000; Full time

Job summary

The SotoGrande Batangas Hotel is seeking a friendly Front Desk Associate to welcome guests and manage check-in/check-out with efficiency and courtesy.

You will handle reservations, respond to inquiries, and coordinate with housekeeping and other departments to ensure guest satisfaction and smooth operations at the reception. You will also update guest profiles, process payments, and maintain accurate records in our system.

Responsibilities

• Greet guests and ensure a smooth check-in.
• Handle check-out procedures, including payments and receipts.
• Assist with reservations, cancellations, and booking inquiries.
• Respond promptly to guest inquiries and complaints to maintain satisfaction.
• Provide information on hotel services, local attractions, transportation, and amenities.
• Manage front desk operations: answer phones, direct calls, and maintain guest records.
• Keep guest information up-to-date in the property management system.
• Ensure professional and courteous guest interactions.
• Assign rooms based on preferences and availability.
• Offer room upgrades and promotions as appropriate.
• Follow security procedures and ensure guest safety.
• Ensure compliance with hotel policies, health and safety, and local laws.
• Collaborate with housekeeping and other departments to ensure room availability and guest satisfaction.
• Communicate guest feedback to relevant departments for action.
• Assist with administrative duties: updating guest profiles, generating reports, managing inventories.
• Handle cash and other payments accurately.

Tools

Property Management System

Job description

Key Responsibilities:

Guest Check-In and Check-Out:

• Greet guests warmly upon arrival and ensure a smooth check-in process.

• Handle check-out procedures, including processing payments and providing receipts.

• Assist with reservations, cancellations, and any other booking-related inquiries.

Customer Service:

• Respond promptly and effectively to guest inquiries, requests, and complaints, ensuring high levels of customer satisfaction.

• Provide guests with accurate information regarding hotel services, local attractions, transportation, and amenities.

Front Desk Operations:

• Manage the front desk by answering phones, directing calls, and managing guest records.

• Maintain up-to-date guest information in the hotel’s property management system.

• Ensure that all guest interactions are professional and courteous, both in-person and over the phone.

Room Assignment & Upgrades:

• Assign rooms based on guest preferences and availability.

• Offer room upgrades and special promotions as appropriate.

Security & Compliance:

• Follow security procedures for guest check-in/check-out and ensure the safety of all guests.

• Ensure compliance with hotel policies, health and safety regulations, and local laws.

Collaboration & Communication:

• Work closely with housekeeping and other departments to ensure room availability and guest satisfaction.

• Communicate guest feedback to relevant departments for immediate action or improvement.

Administrative Tasks:

• Assist with administrative duties, such as updating guest profiles, generating reports, and managing inventories.

• Handle cash and other payments accurately.