Front Office Staff (Reception)

Shangri-La Mactan, Cebu; Mactan; On-site; PHP 312,000 - 402,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Front Office Staff (Reception) to ensure smooth and efficient operations at the resort's front desk. The role requires upselling rooms, handling guest requests, and delivering seamless service.

The ideal candidate enjoys hospitality, has strong interpersonal skills, and communicates fluently in English (local language helpful). Relevant hospitality experience and hotel management background are preferred.

Qualifications

• Excellent communication and guest service mindset.
• Strong interpersonal and written communication skills.
• Fluent English; local language also beneficial.
• Experience in hospitality is preferred.
• Hotel management-related education background is a plus.
• Pride in being a hotelier and delivering top-notch guest experiences.

Responsibilities

• Take responsibility of the front office to ensure smooth and efficient operation at all times.
• Upsell rooms to meet guests' needs when appropriate.
• Ensure guest requests are fulfilled in a professional and timely manner.

Skills

Excellent communication

Hospitality

Interpersonal skills

Fluent English

Job description

Shangri-La Mactan, Cebu

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options.

The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Front Office Staff (Reception).

As a Front Office Staff (Reception), we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Enjoys crafting creative and best-fit solutions
• Communicates and write with fluency in English (and local language)
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills