Guest Experience Front Desk Specialist

Shangri-La Mactan, Cebu; Mactan; On-site; PHP 312,000 - 402,000; Full time

Job summary

Shangri-La Mactan, Cebu is seeking a Front Office Staff (Reception) to ensure smooth and efficient operations at the resort's front desk. The role requires upselling rooms, handling guest requests, and delivering seamless service.

The ideal candidate enjoys hospitality, has strong interpersonal skills, and communicates fluently in English (local language helpful). Relevant hospitality experience and hotel management background are preferred.

Qualifications

• Excellent communication and guest service mindset.
• Strong interpersonal and written communication skills.
• Fluent English; local language also beneficial.
• Experience in hospitality is preferred.
• Hotel management-related education background is a plus.
• Pride in being a hotelier and delivering top-notch guest experiences.

Responsibilities

• Take responsibility of the front office to ensure smooth and efficient operation at all times.
• Upsell rooms to meet guests' needs when appropriate.
• Ensure guest requests are fulfilled in a professional and timely manner.

Skills

Excellent communication

Hospitality

Interpersonal skills

Fluent English

Job description

Shangri-La Mactan, Cebu is seeking a Front Office Staff (Reception) to ensure smooth and efficient operations at the resort's front desk. The role requires upselling rooms, handling guest requests, and delivering seamless service.

The ideal candidate enjoys hospitality, has strong interpersonal skills, and communicates fluently in English (local language helpful). Relevant hospitality experience and hotel management background are preferred.